Customer Service Advisor

2 weeks ago

BurtonOnTrent, United Kingdom Sciensus Full time

**Do you have a passion for delivering a high-quality customer focus service?**

We are currently recruiting for a **Customer Services Advisor **to work within our call centre at our** Head Office** in** Burton upon Trent.**

Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of our patients’ medications and associated supplies & services.

Within our business we call our customer service advisors** Customer Patient Services Therapy Coordinator. **This role will work within agreed regulations, protocols and targets, always ensuring the patient comes first.

This role will give you the opportunity to make a real impact on our patients journey by being a main point of contact being able to deliver a high standard of customer service to not only our patients but our partners as well. At the core of our values is our commitment to deliver exceptional patient experience and outcomes and this role is no different.

**Who are Sciensus and what do they do?**

At Sciensus, we’re proud to be a leading provider of out-of-hospital clinical homecare. For 30 years, we’ve worked in partnership with the NHS, private medical providers and pharmaceutical companies to bring patients the life-changing treatment they need, in the comfort and convenience of their own homes.

Today we’re a 1,700-strong team, delivering specialist care and medication to over 200,000 diverse patients across the UK and Europe. Together, we’re dedicated to helping each and every patient make the most of their medicine, wherever they are.

So, using unparalleled insights, cutting-edge research and intuitive technology, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.

**Why would I work at Sciensusthe benefits?**

We offer a fully comprehensive compensation package with a full-time salary of **£22,800.00** on a shift rotation basis including working weekends, **Increased OTE with weekend work.**

You will work a **Saturday 1 in 5 weeks and a Sunday 2 per year** and will be paid an **enhanced hourly rate when working weekends**.

We have three values that underpin all our actions, these are not just statements these make our culture.

Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.

**This all sounds great - What key skills do I need to apply**:

- Experience of handling and resolving customer issues, with a first-time right attitude
- Strong communication skills both written and verbal
- Experience of working in a fast-paced environment with the ability to navigate through change

LI-EG1

HCOTH21

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