Estates Customer Service Apprentice

**Details**: **Reference number**: - 382778 **Salary**: - £29,475 - £31,536 - A Civil Service Pension with an employer contribution of 28.97% **Job grade**: - Executive Officer **Contract type**: - Permanent **Business area**: - HMRC - CFO Group - Estates **Type of role**: - Estates **Working pattern**: - Full-time **Number of jobs available**: - 1 Contents Location About the job **Benefits**: Things you need to know Location - Nottingham About the job **Job summary**: Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC Estates is at the forefront of Government property transformation. HMRC Estates provides the professional capability to our customers and our tenants ensuring the estate is the right size, shape and quality to meet both the current and future needs of HMRC. The Estates Directorate is committed to building the professionalism of our people, providing clear and defined career pathways enabling focused learning and development across several specialist areas in a culture of continual improvement. You will be part of an estates vision to be the best Estates department in Government, providing first class buildings and excellent services for our customers. HMRC Estates is preparing to mobilise our new national Facilities Management contracts that will deliver building services across our estate from May 2025. This will see us move from having separate Hard/Soft FM Suppliers to a Total Facilities Management delivery model, which may result in changes to how this role is delivered. **Job description**: As the Estates Customer Service Apprentice you will support colleagues in the onsite Estates Team with responsibility for the smooth running of the Government Hub. You will be a key figure in responding to customer queries about the building, whether that be escalating building faults, reporting Health and Safety issues, or supporting our building users to make the most of the Government Hub and its spaces. You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. As your knowledge of the building grows, you will influence customer experience with your knowledge, skills, and behaviours. **Person specification**: - You will be highly visible to our customers, carrying out regular building inspections, talking to customers (building users) and effectively communicating and resolving their queries. The post holder will need to deliver in all aspects of this key role, including; - Managing the Estates Team communication platforms, including their Mailbox, Yammer, and face to face. - Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information - Carry out building inductions for new starters to the Government Hub - Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings - Procurement of stationery, health and safety stock and other misc items - Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces - Visitor and delivery co-ordination lead for reception and security - Managing Teams / SharePoint sites and implementing / managing standardised filing system for the team - Support in tracking Fire Risk Assessment / Building Risk Assessment actions and other Statutory Requirement assurance checks - Support the wider Workplace Operations team, and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Building Manager or Head of Estate **Essential Criteria**: It is essential that you are organised, efficient and able to manage a varied workload. You must have strong communication skills and IT Skills (including Microsoft Word / Excel). Some experience of working in customer services / stakeholder engagement would be beneficial. That you hold Maths and English GCSE at grade C or above OR be committed to successfully completing functionality tests as part of your learning to demonstrate your abilities. A 15-18 month commitment to complete your apprenticeship - Customer Service Specialist Level 3 In addition to this, you will need to be available for out of hours "On Call" as needed in order to respond to any incidents. **Behaviours**: We'll assess you against these behaviours during the selection process: - Communicating and Influencing - Working Together - Making Effective Decisions **Benefits**: - Alongside your salary of £29,475, HM Revenue and Customs contributes £8,538 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefi