Apprentice Customer Service Practitioner

**Job Title: Apprentice Customer Service Practitioner**

Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.

Carpet Style is a member of Carpet 1st, one of the UK's largest retail buying organisations with over 150 outlets throughout the UK. We work with a number of different retail outlets around the UK and supply carpets from both the exclusive Carpet 1st brand and a prestigious hand-picked selection of flooring brand names from British and European manufacturers. Carpet 1st retailers are synonymous with providing exceptional service levels from the point of sale to installation, with each retailer offering guaranteed fitting and if required free measuring, estimating and planning. Furthermore in 2015, we were rewarded with the Carpet Foundation accreditation and allows us to be nationally recognised as a reputable independent retailer.

Carpet Style is a local carpet company based in Nottingham that takes pride in providing our customers with the best carpets and exceptional services.

**What you will do in your role**:
Are you passionate about delivering excellent customer service and eager to start a career in customer service? Carpet Style is looking for an enthusiastic Apprentice Customer Service Practitioner to join our dynamic team. In this role, you will receive hands-on experience and comprehensive training under the expert guidance of WEBS Training Ltd. As an apprentice, you will develop the skills necessary to provide outstanding customer service and support our valued customers.
- **Order Processing**: Assist customers with placing orders, tracking shipments, and managing returns or exchanges. Ensure all orders are processed accurately and efficiently.
- **Problem Solving**: Address and resolve customer complaints or issues, providing appropriate solutions and alternatives in a timely manner. Follow up to ensure resolution and customer satisfaction.
- **Product Knowledge**: Develop a deep understanding of our product range, including features, benefits, and usage. Use this knowledge to assist customers in making informed purchasing decisions.
- **Sales Support**: Collaborate with the sales team to support customer needs and sales initiatives. Assist in preparing sales materials and documentation.
- **CRM Management**: Maintain accurate records of customer interactions, transactions, comments, and complaints in the Customer Relationship Management (CRM) system.
- **Feedback Collection**: Gather customer feedback to help improve our products and services. Share insights with the team to enhance overall customer experience.
- **Team Collaboration**: Work closely with other departments, such as production and logistics, to ensure seamless customer service and support.

**What would you learn**:

- **Communication Skills**: Develop strong verbal and written communication skills, essential for effective customer interaction.
- **Customer Service Techniques**: Learn best practices in customer service, including problem-solving, active listening, and empathy.
- **Sales Techniques**: Gain insights into sales strategies and techniques to support customer needs and drive sales.
- **CRM Proficiency**: Become proficient in using Customer Relationship Management (CRM) systems to manage customer interactions and data.
- **Industry Knowledge**: Gain a comprehensive understanding of the home furnishings industry and our product offerings.

**What training will the apprentice take and what qualification will the apprentice get at the end?**

During your Standard Level 2 Customer Service Practitioner apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training on Day release basis, and be supported online by your tutor, which is once per week, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your practical elements of the training. WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service to ensure you are capable of performing your role to the expectations of the employer and customers.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills, however English and maths support will be provided for all apprentices t