Customer Service Apprentice
3 days ago
**What will the apprentice be doing?**
- Focus on all aspects of customer satisfaction
- Dealing with queries, resolving problems and giving product advice where needed
- Your daily role will focus on all aspects of customer satisfaction, fostering positive relationships with our customers
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- You will achieve a L3 Customer Service qualification
- You will train at Colwick Industrial Estate, Nottingham, England, NG4 2JX
- Hours - 40 hours per week paid, Mon-Fri, 9am - 5.30pm with 30 min unpaid lunch
**What is the expected career progression after this apprenticeship?**
To join the team of Customer Serrvice Angels on a permanent basis.
**Desired skills and personal qualities**
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Initiative, Time management, Like eating, discussing cake
**Qualifications**
GCSE or equivalent English (Grade A-C or 4-9) Desired
GCSE or equivalent Maths (Grade A-C or 4-9) Desired
**Things to consider**
You must like eating, discussing (and virtually baking) all types of cake.
The Cake Decorating Company was formed in 2009 and since then we have grown into one of the leading suppliers of cake decorating products in the UK and internationally. Our reputation is one of high quality products, a huge variety of items in stock and the latest in innovative products - all in one place. We stake our reputation on stocking what our customers need, when they need it and always staying ahead of the market - keeping our ear to the ground for new and helpful items which our customers are asking for. From our Nottingham base in the UK, we supply cake decorating materials and products to our Worldwide base of customers. Our professionalism and attention to detail is highly regarded and we have built an enviable reputation for offering the best customer service to our clients both in the UK and internationally. As an award winning company, the Cake Decorating Company offers one of the largest range of products available in this market. We have many thousands of items available for worldwide shipment. As a company with a unique position in this market, we have the special ability to be a one stop shop for cake decorators - both home bakers and those in the professional capacity. We are immensely proud of our customer and client base which includes some of the world's top cake designers - many of whom provide our inspiration and some of their innovative products.
**Job Types**: Full-time, Apprenticeship
**Salary**: £14,300.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
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