Telesales Account Manager

About The Role
**Telesales Account Manager (TAM)**
**Tamworth**
**£21,500 with realistic OTE £35,027 and uncapped commission**
**Full time, permanent position**
**Great hours (Monday - Friday, 9am - 5pm, no weekends or evenings)**
**Looking for a great place to work? Want to work in a friendly team? Fantastic at building rapport with customers? We want to meet you**
**Come and be a part of our success** We want a **polite**, **reliable**, and **highly organised team player** to join us at **phs Group, the leading personal hygiene service provider in the UK**.If you are brilliant at **building rapport**, determined to **achieve targets**, and happy to make calls to our existing customers to maintain and enhance excellent business relationships, this is the role for you
You will be valued here. At a time when hygiene is so important, our services are essential. As a **Telesales Account Manager**, you’ll look after a number of business customers’ accounts, proactively calling them regarding our products and servicesfor Washrooms, Healthcare, Floorcare and Air-care. It’s a 360 account manager role, covering their accounts, sales, cancellations, and queries. You’ll be joining a supportive and friendly team, who will help you on your career journey with us. The sales targetsare realistic and very achievable, and we’ll guide and support you, and listen to your ideas. The commission is uncapped, and there are excellent opportunities for progression. **Come and join us**
**A day in the life of a Telesales Account Manager with us at phs Group will involve**:

- Calling our existing business customers, understanding their needs, providing the best solutions for them, and then agreeing / closing the contractual sale with them.
- Understanding the root causes of any queries or cancellations for your customers and offering solutions to support the customer and retain their valued business.
- Growing the customers’ product holding with us quarterly, by establishing their current needs and matching them to suitable products or services from our vast range.
- Being the industry expert for your customers by knowing / selling the products with a consultative approach.
- Achieving and working towards set targets and KPIs (daily, weekly, periodically)

**Required**:

- You are great at building rapport, with resilience and determination to succeed
- You’re polite and articulate, trustworthy, reliable and a good team player
- You are highly organised and structured when planning your day
- You are target driven and self-motivated
**Desired**:

- Previous experience with account management and you enjoy outbound telesales
- You have worked with a set customer base, built great relationships, and grown accounts
- You have a consultative approach to selling, with experience of selling on a contractual basis and closing the sale yourself rather than passing the lead on.

**In return for your commitment and expertise as a Telesales Account Manager at phs Group**:

- A realistic, achievable OTE of £35,027 with a guaranteed base salary of £21,500
- Uncapped commission
- A rewarding bonus scheme and regular incentives
- An extensive induction programme, excellent ongoing training and development
- Great working hours Monday to Friday 9am - 5pm, no weekend or evening working
- A wide range of apprenticeships to support your personal development, and progression opportunities for a great career within the company
- Free parking onsite that will save you a fortune
- Discounts with retailers such as O2, life assurance, company pension and more

**phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._