Service Administrator
2 weeks ago
**Service Administrator - £25,000 to £30,000**
We are recruiting for a leading technology company who continue to grow year on year.
This positions sits within a small team assisting and coordinating with onsite service teams.
**Key Responsibilities**
**Holiday Administration**
- Processing requests and providing confirmation of approvals
- Provide updates to HR
- Coordinating appropriate backfill for Holiday and sickness cover for FM teams
- Administration of purchase orders for third party support (Locums) where required for site cover
- Administer the resource diary to manage resource allocation, for employed and locum staff
- Coordinating the Christmas holiday rota to ensure sufficient resource and cover is coordinated
Primary responsibility for the administration of a mailbox, to cover the main topics of:
- Holiday Requests and queries
- Overtime submissions and queries
- Expense submissions and queries
- FM Customer Service feedback & recording in CRM
- FM Training documentation & recording in CRM
- Locum coordination
**Coordination**
- Book and administer in CRM site visits for FM support staff to ensure we have appropriate contact and documented records with all applicable FM sites.
- Administer the approval database in CRM for which engineers are preferred / allowed or banned from which site.
**Ad hoc service resource requests**
- Administer and support ad hoc additional resource requests, to cover additional onsite cover, out of hours & weekend cover / event support.
**Desirable skills**
- Previous experience in a fast paced admin role is essential.
- Proficient with office 365
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Staines-upon-Thames, Surrey: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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