Senior Service Desk Analyst

5 days ago


London, United Kingdom Just IT Full time

Senior Service Desk Analyst, required for an MSP in city of London, up to £37k+Benefits
This is an opportunity to join a small and growing company, gain exposure to a wide range of technologies and progress a successful career in IT support and consultancy. The role is based at our London office with regular days at our client sites in Londonand Watford.
Incident Management - 1st / 2nd Line Support (90%)
**Triage of all Incidents and Service Requests logged for urgency and priority
**Resolving or escalating tickets within agreed SLTs
**Updating tickets within service desk software
**Delivering remote and on-site customer support
**Desktop patching and maintenance tasks
**On site client support in London and Watford (as part of rota)
**Remote support from Sensical London office
**On call support (as part of team rota)
Project Work (10%)
**Supporting the Delivery of all projects
Other Responsibilities
**Being an escalation point for other Service Desk team members
**Becoming a champion of knowledge for specific technologies within the team
Compensation and Benefits
- Pension scheme
- Private medical insurance
- Season ticket loan
- Company bonus scheme
- Enhanced sick pay policy
- Training and relevant ongoing certification
- PerkBox (Flexi Perks / Discounted deals)
- Cycle to Work scheme



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