Project Support Officer

**Details**:
**Reference number**:

- 246853**Salary**:

- £41,782 - £44,932- New entrants to the Civil Service will join on the minimum salary range.**Job grade**:

- Senior Executive Officer- SO, Senior Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CDIO - Customs, Borders and International - Borders & Trade**Type of role**:

- Project Delivery**Working pattern**:

- Flexible working, Full-time, Part-time, Part Year**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Liverpool, Manchester, Newcastle-upon-Tyne, TelfordAbout the job

**Job summary**:

- At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.
- We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.- HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government. With our 50 million customers at the heart of everything we do the scope and impact of our work is limitless. Our digital programme is multi-award winning and the envy of other government organisations.
- Chief Digital and Information Office (CDIO) set the technology direction for HMRC and deliver the high-level design for all IT solutions. We are responsible for building and running HMRC IT services along with providing IT change and operational support.
- This is an exciting opportunity to join the CDIO Borders & Trade Directorate Services Team, where you will be supporting large scale and radical transformation Programmes that will have a profound impact for both our customers and our staff. The services we provide are essential to the effective delivery of Programmes and Projects right across a very diverse and complex portfolio with some very challenging deliveries.**Job description**:
The role of the Project Support Officer covers a diverse range of activities to support the delivery of the Programme/Projects objectives. It enables the smooth running of the Programme by supporting the Project Managers through the operation of governance processes, and the co-ordination of business management actions and activities on their behalf.

**Person specification**:
Role responsibilities can include any or all the following disciplines across the full range of duties in a typical Directorate Services/ Programme Management Office environment:

- Stakeholder Management - Act as a lead point of contact and manage professional relationships with a wide range of internal and external stakeholders.
- Co-Ordination - Co-ordinate responses from a number or Projects ensuring deadlines are met and quality standards are adhered to.
- Monitoring & Reporting - Manage project reporting. Develop project performance reports. Maintain reporting processes and quality controls.
- Risks and Issues - Identify and manage risks and issues that impact project delivery, escalating as appropriate.
- Planning - Implement and maintain appropriate systems that enable effective planning, ensuring robust plans in place and maintained to ensure successful delivery.
- Change Control - Manage the change control process ensuring all change requests are captured, monitored and meet both CDIO and Borders and Trade processes.
- Financial Control - Manage programme/project funding approval processes ensuring that all funding requests are secured in a timely manner with defined audit trails by working with IT Delivery and Finance colleagues and external suppliers.
- Admin - Ensure organisational tasks are carried out efficiently. Attend and lead meetings with stakeholders ensuring outputs and actions are tracked and communicated in a timely manner.
- There may also be management responsibilities.

**Essential Criteria**
- Recent experience of working in a Portfolio/Programme/Project Management Office environment.
- Experience with managing a large range of both internal and external stakeholders including at a senior level.
- Good working knowledge of full range of Office365 suite including Excel, Word, PowerPoint, SharePoint and MS Teams.

**Desirable Criteria**:

- The ability to work in an environment of uncertainty and continual change.
- Able to feel comfortable making decisions and setting direction without having the full picture and re-focus as details emerge.
- Recent PPM Qualification.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations