Wedding Coordinator

**Wedding Co-ordinator**

Our Wedding Co-ordinator will get a real kick out of planning and coordinating weddings held at the property from the point of the initial enquiry, show-rounds, and planning, all the way through to execution and aftercare, all whilst ensuring that standards are maintained at the highest level with no room for error.

You will need to be very organised, ensure you fully understand the needs of your clients, manage their expectations, and enjoy the buzz of coordinating the wedding, creating excitement for your clients as a strong representative for the business.

You will need to be extremely organised and have a talent for not only organising unforgettable weddings but also delivering high-quality customer service whilst driving sales and revenue through up-selling.

**Areas of Responsibility**
- You’ll need a creative flare to be able to advise and guide clients should they need inspiration for events offering a ‘concept to completion wedding planning service.
- Conduct show rounds with prospective clients promoting the hotel.
- Conduct final details meetings.
- Maximise and drive the wedding and conference business of the hotel.
- Drive sales and revenue through up-selling
- Prepare reports with the Head of Weddings for fortnightly sales meetings focussing on actual revenue vs forecast as well as a detailed report on conversion rates.
- Track and proactively monitor all wedding inquiries and track performance against previous years.
- Routinely review the Hotel’s wedding packages to suggest ways to increase profitability.
- Ensure all event instructions are communicated effectively to other departments.
- Work in collaboration with the operational team to coordinate the wedding day.
- Whilst it is not a pre-requisite that you are present on the wedding day, you must have the flexibility to be present when required.
- Regularly assess competition / new entrants/market trends with the Head of Weddings
- Organise and host the wedding open evenings and wedding fayres internally and externally.
- Work in partnership with management on marketing and monitor the effectiveness of the strategy.
- Be proactive in looking at new marketing ideas and what competitors are offering to ensure that we are offering above and beyond.

**PERSON SPECIFICATION**
- Be friendly, smiley, sociable, and welcoming to our customers, to create a great atmosphere.
- Be a Wedding ambassador.
- Pro-active seller
- Remain calm, patient, and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers.
- Be confident and self-motivated, and demonstrate a passionate commitment to the business.
- Welcome and embrace change, with a positive attitude.
- Be able to work unsupervised in a busy environment.
- Be honest and reliable, trustworthy and respectful.
- Be immaculately dressed.
- Maintain excellent time-keeping and attendance
- Be flexible in working hours and days of the week worked.
- Be professional at all times.
- Be able to communicate well with people of all levels.
- Seek feedback and invest time in personal development.
- Look for opportunities to improve areas of the business.
- Communicate clearly to colleagues and customers.
- Gain commitment of others by using own knowledge
- Be able to work independently and know when to escalate issues.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£28,000.00 per year

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Event Management: 1 year (required)