Junior Call Centre Advisor
1 day ago
**Role Overview**:
As a Junior Call Centre Advisor, you will be the voice of the company, handling inbound and outbound calls to engage with customers, generate leads, and provide information about our marketing services. This role offers a great opportunity to develop your communication skills and gain experience in a vibrant marketing environment.
**Key Responsibilities**:
- Make and receive calls to potential and existing clients professionally and courteously
- Promote the company’s marketing services and campaigns effectively
- Record and update customer information accurately in the CRM system
- Answer queries, handle objections, and escalate issues when necessary
- Assist with lead generation and appointment setting for the sales team
- Work collaboratively with colleagues to meet individual and team targets
- Follow call scripts and company procedures to ensure quality and compliance
- Provide excellent customer service to enhance client satisfaction
**Requirements**:
- Strong verbal communication and active listening skills
- Confidence and ability to build rapport over the phone
- Good organisational skills and attention to detail
- Ability to handle rejection positively and remain motivated
- Basic computer skills, including familiarity with CRM software or willingness to learn
- Team player with a positive attitude and eagerness to learn
- Previous call centre or customer service experience is advantageous but not essential
**What We Offer**:
- Comprehensive training and ongoing development
- Opportunities for career growth within the marketing and sales teams
- Supportive and friendly work environment
Join us as a Call Center Representative and contribute to creating positive experiences for our customers while developing your skills in a supportive environment.
Pay: From £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- Liverpool L2 3PF (required)
Work Location: In person
Application deadline: 15/06/2025
Expected start date: 16/06/2025
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