Recovery/ Breakdown Controller
3 days ago
Full Job Description
Manchester Breakdown are recruiting for a Rescue & Recovery Controller to work in a busy 24hr Vehicle Breakdown Recovery Business based in Manchester
Shifts: 4 ON 4 OFF days
Job involves:
- Working on the telephone and computer receiving calls from customers including Motoring Organisations, the Police and the general public.
- Liaising with drivers and customers
- Dispatching correct resources to attend rescue and recovery incidents through out North West
THIS POSITION IS SUBJECT TO POLICE VETTING
Skills and Experience:
- Experience of APEX-systems an advantage, although full training will be provided.
- Good geographical knowledge and some automotive knowledge desired.
- Ability to work on your own initiative and take charge of the situation.
- Must be quick thinking and able to adapt in fast changing situations.
- Manage jobs from initial contact to completion ensuring all parties are kept informed.
- Superb telephone, administrative, organisational and IT skills
- Calm and professional approach with good customer service skills
Experience
- Working in an office: 1 year (preferred)
- Call handling
**Job Types**:
Full-time, Permanent after training period
*
Schedule:
- 10 hour shift
- 12 hour shifts available
**Experience**:
- CONTROLLER: 1 year (preferred)
Manchester Breakdown Services LTD
**Job Types**: Full-time, Permanent
**Salary**: £10.50-£11.00 per hour
**Benefits**:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Schedule:
- 12 hour shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- breakdown controller: 1 year (preferred)
Work Location: One location
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