Debt Recovery Specialist

1 day ago


Manchester, New Hampshire, United Kingdom Broster Buchanan Full time

Broster Buchanan is partnering with our client to recruit an experienced and proactive Debt Recovery Specialist to join their finance and credit control team.

This fully remote position offers an exciting opportunity to take ownership of the B2B debt recovery process, working with a diverse client portfolio. The ideal candidate will be confident in proactively chasing overdue accounts, negotiating payment solutions, and maintaining positive client relationships that support long-term business success.

Key Responsibilities

  • Proactively chase overdue B2B accounts via phone, email, and other communication channels.
  • Manage a defined portfolio of clients to ensure timely recovery of outstanding debts.
  • Negotiate repayment plans and settlements in line with company policies.
  • Identify and resolve potential disputes or payment barriers promptly.
  • Maintain detailed and accurate records of all recovery activities in the CRM or finance system.
  • Produce aged debt and recovery performance reports for management review.
  • Escalate problematic or non-responsive accounts to legal recovery or external collection agencies when necessary.
  • Collaborate closely with internal teams (sales, finance, and operations) to streamline credit control processes.
  • Ensure full compliance with company procedures and relevant regulatory frameworks.

Requirements

  • Proven track record in B2B debt recovery or credit control
  • Strong communication, negotiation, and influencing skills with a confident, professional, and proactive approach.
  • Ability to work independently in a fully remote environment while maintaining accountability and focus.
  • Excellent organisational and time management skills.
  • High level of accuracy and attention to detail in financial record-keeping.
  • Experience using accounting or CRM systems (e.g., Xero, QuickBooks, Salesforce, or similar).
  • Strong proficiency in Microsoft Office, particularly Excel and Outlook.

Preferred Skills

  • Experience within debt recovery essential and where possible preparation for legal proceedings
  • Working knowledge of pre-legal collection procedures.
  • Customer-focused mindset with the ability to handle challenging conversations while maintaining professionalism.

What's on Offer

  • Fully remote working with travel to Manchester
  • Competitive salary plus performance-related bonus.
  • Opportunity to make a tangible impact in shaping effective credit control practices.
  • Supportive and collaborative remote working culture.
  • Continuous professional development and progression opportunities.

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