Customer Relations Manager

1 week ago

Colne, United Kingdom The Solution Auto Full time

**Customer Relations Manager / Database Manager - Pendle area**

Basic - £12.00 - £12.50 per hour

No weekends

Kerridge/ADP Kerridge Drive experience is preferred but not essential and full training will be provided for the successful applicant.

Our client, a prestige franchised main dealer is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the Northwest, is looking to recruit an experienced CRM/Database Manager.

They take great pride in delivering excellent service to our customers at all times.

With this in mind, the role of every staff member is incredibly important and they are proud to employ some of the best people in the automobile industry.

When you join the family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with them.

The CRM Controllers fulfil a unique role within their sites

You will help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers.

As a CRM controller, you will be responsible for providing vital support for every department.

Some of the main duties include but are not limited to:

- Monitoring the quality of data input as well as providing training and support to all departments.
- Extracting information from the databases to produce meaningful reports to support Enquiry Management and Data-capture.
- Carrying out regular cleansing of the databases and the reporting of any issues to managers.
- Processing all enquiries and passing to correct departments ensuring they are logged and followed up.
- The recording of all customer satisfaction surveys and creating several reports including a daily overview for all staff and a weekly customer service league.

The role also plays an important role in supporting and contributing to the group's culture.

With passion and enthusiasm, you will help to promote awareness and add value

To be successful in this role you will have an understanding of database management along with excellent IT and analytical skills.

You are required to have excellent communication skills with the ability to maintain high levels of accuracy and attention to detail which you will have gained from working in a similar prestigious brand environment.

We will also expect you to be a team player who is continually focused on the needs of the customer, ensuring we deliver exceptional service.

Experience of the motor industry would also be an advantage but is not essential.

Please ensure your CV is up to date, and has all relevant contact details including address.
Key positons; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.

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