Customer Service Advisor

3 days ago

Colne, United Kingdom PSLT Ltd Full time

**Job description** **Company description**

Service, Logistics and the Remanufacture of Fitness Equipment

**Job description**

PSLT is a company which provides service, logistics and the Remanufacturing of fitness equipment

A Customer Service Advisor manages the service schedule, oversees daily service interactions with customers, handles any complaints or questions, and reports to the company manager as necessary.

**Position Description**

Our Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client'sproduct or services.

We are looking for confident individuals who have positive drive, and want investment in their future, people who are able to work within a team, people who are fanatical about excellent Customer Service, people who are problem solvers, loyal

**Essential Duties and Responsibilities of a Service Coordinator**
- Reporting and Logging Customer Service Issues
- Answers client and customer questions, Addresses and resolves any issues and complaints.
- Liaising with Suppliers on Parts required to complete Job
- Liaising accurate job details to service engineer ensuring they have everything needed to ensure our customers get the best service possible
- Raising Quotations and invoicing accordingly
- Scheduling Jobs for the coming weeks for Service Engineers
- Reports problems and unresolved issues to manager or director.
- Presents reports to company director or manager.
- Writes up reports of client and customer activity or complaints.
- Devises ways to improve customer service and client relationships

**Required Knowledge, Skills and Abilities**
- Demonstrates excellent interpersonal skills.
- Possesses detailed knowledge of company goals, products, and services.
- Exhibits strong organizational skills.
- Exhibits ability to think creatively and analytically.
- Demonstrates strong leadership skills.
- Is capable of remaining patient and calm when dealing with frustrated customers or clients.
- Works well with a team.
- Demonstrates ability to use Microsoft Office Suite ( Excel Word Publisher ).
- Is capable of conducting independent research.
- Maintains professional but friendly and outgoing demeanour.
- Demonstrates strong problem solving skills.
- Possesses strong persuasive skills.
- Is able to multi-task effectively.

**Education and Experience**

Service coordinators hold at minimum 5 GCSE's pass. Coordinators are also expected to have previous work experience in customer service or client relations, specifically in their field

**Reference ID**: Service 1

**Expected start date**: ASAP

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

  • Service Advisor

    2 weeks ago

    Colne, United Kingdom The Solution Auto Full time

    **Service Advisor - Pendle area** As a Service Advisor your duties will include: - Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of our clients service department. - Advising on technical queries/issues. - Booking vehicles into the department for work to be carried out, informing customers...

  • Customer Services Advisor

    1 week ago

    Colne, United Kingdom XLCR Group Full time

    Car leasing giant XLCR Vehicle Management Ltd are looking to recruit a Customer Service Advisor at their prestigious converted offices in Albert Road, Colne, BB8 0BU - General Customer Services, including some low level complaint handling - Processing customer documentation/ policies - Processing data and maintaining customer records onto our unique CRM...

  • Customer Advisor

    2 weeks ago

    Colne, United Kingdom Pavers Full time

    **Are you passionate about achieving sales targets and finding just the right products for customers?** **Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?** **Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for...

  • Customer Services Advisor

    5 days ago

    Colne Engaine, United Kingdom Halfords Full time

    Halfords Colne Engaine, England, United Kingdom Customer Services Advisor – Halfords Base pay range Age 21+ £12.41 per hour Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally you’ll already have...

  • Customer Advisor

    2 weeks ago

    Colne, United Kingdom Jones Full time

    **We have exciting opportunities to join our Jones Bootmaker team in Boundary Outlet, Colne. Working between 6-12 hours per week covering 10am - 4pm.** - We’re looking for individuals with good flexibility throughout the week and weekends to cover these roles._ - Are you passionate about achieving sales targets and finding just the right products for...

  • Customer Advisor 12 Hours Per Week

    2 weeks ago

    Colne, United Kingdom Pavers Full time

    A fantastic retail opportunity has arisen for a Part Time **Customer Advisor** to join the Pavers team at Boundary Mill Outlet,Colne. If you are looking for a Part Time position, have a passion for customer service and sales, and enjoy the challenges of the busy retail environment, we could be the perfect fit for you! **The Customer Advisor...

  • Technical Sales Advisor

    2 weeks ago

    Colne, United Kingdom NP Structures Ltd Full time

    **Technical Sales Advisor** N P Structures Ltd. (Also trading as Northern Polytunnels) are industry leaders in the design, manufacture and construction of polytunnels & tubular steel structures; working across a wide range of industries with a heavy focus on horticultural and agricultural markets. We are looking to recruit a sales advisor to provide...

  • Customer Sales Advisor

    2 weeks ago

    Colne Engaine, United Kingdom Halfords Full time

    Retail Customer Advisor Location: Halfords, Colne Engaine, England, United Kingdom Base pay range Age 21+ £12.21 per hour Under 21 £10.00 per hour We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make...

  • Technical Sales Advisor

    3 days ago

    Colne, United Kingdom NP Structures Ltd Full time

    **Technical Sales Advisor** Lancashire, Colne BB8 0TA. N P Structures Ltd. (Also trading as Northern Polytunnels) are industry leaders in the design, manufacture and construction of polytunnels & tubular steel structures; working across a wide range of industries with a heavy focus on horticultural and agricultural markets. We are looking to recruit a...

  • Retail Sales Advisor

    2 weeks ago

    Colne Engaine, United Kingdom Halfords Full time

    A leading retail company in Colne Engaine is seeking a Retail Customer Advisor. This full-time position focuses on delivering exceptional customer service and understanding customer needs. Candidates should have a proactive approach and ideally some retail experience. This role offers competitive pay and numerous employee benefits. Join the team to be part...