Customer Services Advisor
3 days ago
Halfords Colne Engaine, England, United Kingdom Customer Services Advisor – Halfords Base pay range Age 21+ £12.41 per hour Under 21 £10.20 per hour Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market‑leading standards of service, after all. You’ll soon be working on customers’ vehicles in our car park and on bikes in‑store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer‑focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. Benefits 25% off most of our products in Halfords Retail stores and online Up to 50% discount on your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies At least 25% colleague discount at Tredz Life Assurance Uniform Discounts on groceries, shopping, holidays, insurance, events, restaurants and more Employee assistance programme offering free, independent, confidential support and counselling 24/7 Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced Sharesave scheme – save to purchase shares at a 20% discount Cycle2Work scheme Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well‑being services Qualifications & Experience Experience of delivering great customer service, ideally in a retail sales environment A proactive approach to helping customers and understanding their needs Problem solving skills Availability to work on a rota basis, including weekends Some knowledge and skills in car parts fitting and cycle repair (desired) Some experience of working towards and achieving sales targets (desired) We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move. At Halfords, we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our One Halfords Family. #J-18808-Ljbffr
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Colne Engaine, United Kingdom Halfords Full timeRetail Customer Advisor Location: Halfords, Colne Engaine, England, United Kingdom Base pay range Age 21+ £12.21 per hour Under 21 £10.00 per hour We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make...
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