Customer Experience Adviser Everyday Banking Colne

5 days ago


Colne, United Kingdom Santander Full time

**Join our community**

**We are currently recruiting for full time permanent role, with a starting salary of £18,520.**

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting withthem over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be.

What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfactionfor operating in a multi-skilled environment. You're the eyes and ears of our business after all.

**The difference you'll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you'll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**
- The role is based in our Colne branch.
- This is a full time role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm
- Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible

**How we'll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs
- Starting salary of £18,520
- Eligible for a discretionary performance-related annual bonus
- Receive a £500 annual cash allowance to spend on our great range of benefits
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
- 24/7 access to an online employee discount platform
- Share in Santander's success by investing in our Sharesave and Partnership shares plans
- Support your favourite causes through charitable giving and our community partnerships

**#ThePlaceToBeYourself - Everyday Inclusion at Santander**

**What to do next.


  • Cleaner - Colne

    2 weeks ago


    Colne, United Kingdom Boundary Outlet Full time

    **Cleaner** **10 hours over a weekend** **Colne, Lancashire** **Summary**: We don’t just sell products - we create shopping experiences! We’ve been offering premium brands at discount prices for nearly 40 years. Hugely proud of our past but always looking forward, we’re passionate about a better retail future for our customers and our people. Our...


  • Colne, United Kingdom Colne Town Council Full time

    **Background** Colne Town Council has responsibility for delivery of Town Centre CCTV, Children’s Playgrounds, Multi Use Games Areas (MUGAs), Bus Shelters, Benches, Primet Community Centre, Colne Town Hall and Annex, 5 retail units and, more recently, the Great British Rhythm and Blues Festival. All of this is on top of the management of an active and...


  • Colne, United Kingdom Lancashire County Council Full time

    Salary £10.90 per annum Pro Rata | Permanent, variable hours, 32.5 hours per week | Colne Park High School | Lancashire County Council provide catering services to over 500 schools across Lancashire, serving over 60,000 school meals per day and we are looking for committed individuals to join the service You will work as part of a team in Colne Park High...


  • Colne, United Kingdom MHA Full time

    **Salary** £12.00 per hour **Contractual hours** 20 **Basis** Part time **Region** Care Homes **Package** Pension, 20 days holiday (exc. bank holidays) - (Holiday entitlement depends on number of hours worked (pro rata basis of a full-time entitlement)), Life Assurance, Discount Scheme, free uniform and DBS provided. **Job category/type** Care...


  • Colne, United Kingdom Vantage Motor Group Full time

    **Does this sound like you? We are looking for ambitious individuals with**: - Excellent communication skills listening is as important as talking in our industry. - Curiosity a desire to learn about our customers, our products and our new technologies. - Confidence a personality that will welcome and engage our customers. - An eye for detail to capture...

  • Domestic Assistant

    7 days ago


    Colne, United Kingdom MHA Full time

    **Salary** £12.00 per hour **Contractual hours** 0 **Basis** Relief **Region** Care Homes **Package** Pension, 20 days holiday (exc. bank holidays) - (Holiday entitlement depends on number of hours worked (pro rata basis of a full-time entitlement)), Life Assurance, Discount Scheme, free uniform and DBS provided. **Job category/type** Domestic...


  • Colne, United Kingdom Sainsbury's Supermarkets Ltd Full time

    A leading supermarket chain is looking for an Argos Store Manager in Colne to oversee store operations and lead a high-performing team. The successful candidate will be responsible for driving performance, inspired by a clear customer focus, and ensuring the team is trained and engaged. This role offers a competitive salary based on experience, alongside...


  • Colne, United Kingdom Lancashire County Council Full time

    Salary £12.60 per hour | Permanent, Part Time, 10.5 hours per week | Colne Police Station | Pendle **International Sponsorship**- this role is **not**open to international sponsorship Contracted Hours - Monday to Friday (10.5 hours per week) Contracted start time - Monday - 06:00am - 08:30am Tuesday - Friday - 06:00am - 08:00am **About the Role** The...


  • Colne, United Kingdom William Hill Full time

    A leading retail betting company seeks a Customer Service Representative to enhance customer experiences in their Colne shop. The role involves processing bets, assisting customers, and championing responsible gambling. Candidates should be passionate about providing excellent service and able to engage with a diverse clientele. This full-time position...

  • Retail Assistant

    7 days ago


    Colne, United Kingdom DCK Group Full time

    **Role Title - Retail Assistant** - 3 hours per week** DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco, Boots, M&Co and many more! Our Retail Assistants provide face to face contact and merchandising expertise...