Customer Support Advisor
1 week ago
**Manage personal workloads as assigned by Customer Support Manager.**
**Book site repair/installation visits for JURA engineers and Service Partners.**
**Arrange collection and return of machines.**
**Take payments securely via SagePay.**
**Communicate throughout repair process - ie actively updating customers.**
**Liaise with Sales Teams as needed.**
**Liaise with London Store.**
**Handle minor complaint cases as agreed with Customer Support Manager.**
**Provide cross departmental support to Colne Departments (Finance, Logistics, Workshop and Technical).**
**Other duties that can be reasonably expected and assigned by your manager.**
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Colne: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Customer service: 3 years (preferred)
- Office: 3 years (preferred)
Work Location: In person
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