Customer Service Representative

Join to apply for the Customer Service Representative role at William Hill. Job Description People don’t just come here to place bets, they come for the experience, and you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill means putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. Responsibilities Welcoming customers with a friendly face Processing bets and assisting with customer queries Helping customers by demonstrating how to use betting terminals Building relationships with our customers and providing an excellent customer service Championing safer gambling at all times Supporting managers with shop displays and opening / closing activities as required Working Patterns Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working Benefits Working hours: We’ve a range of full and part‑time hours on offer. Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus. Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro‑rata). Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month. Subsidised travel: For roles based in London, you’ll enjoy access to a heavily discounted (or free, depending on location) Zone 1‑6 Oyster card for convenient, reduced‑cost commuting. Pension plan: We’ll match your pension contributions to 4%. Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays. Training and development: We promote from within and nurture a culture where people want to join and love to stay. We’ll support your growth with career development opportunities. Requirements Age 18+ (it’s a legal requirement) Have a passion for delivering great customer service Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life Next Steps Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview. About William Hill We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill. About Evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke. Employment Details Seniority level: Entry level Employment type: Full‑time #J-18808-Ljbffr