Food & Beverage Manager

**Company Description**

Grosvenor Casino, Aberdeen

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experiencethey will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as thelargest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
- To manage all aspects of the food and beverage operation within the casino
- To deliver exceptional guest experience in line with Grosvenor Casino brand standards
- Take full ownership over front of house, back of house, licensed bar and special events activities
- Lead the venues events and entertainment program taking responsibility for the booking of talent and acts and delivering amazing entertainment to our guests
- Recruit, develop and retain a skilled and engaged food and beverage team
- Own the financial and budgetary performance of the food and beverage operation, delivering both revenue and margin targets in conjunction with the OM hosting
- Create a culture of personal and professional development within the F&B team
- Take full ownership of all health and safety and food safety management in the F&B operation

**Operational**
- Oversee all food and beverage operations, taking a proactive, customer facing approach at all times
- Drive service levels and sales, particularly during peak trading periods
- Maintain exacting brand standards in the service of food and beverage
- Plan the team rostering so that suitable leadership and capability are in place throughout all shifts during the week
- Oversee the maintenance and upkeep of all F&B areas, with equipment always being in good, safe working order and the environment being kept in a clean, hygienic manner
- Oversee all food and beverage ordering, stock holding and par levels in venue
- Lead daily and weekly team briefings with the front of house and back of house teams and the OM hosting
- Book, manage and deliver the events and entertainment program for the casino

**Guest**
- Provide a prompt, high quality and consistent level of food and beverage service to guests at all times
- Reflect and act upon any guest feedback in a constructive manner, only escalating to the OM hosting when necessary
- Distil a sense of guest advocacy into the F&B team, leading a culture focussed on delivering exceptional guest experience at all times
- Support junior team members so that the exacting departmental standards are understood, and take action to maintain standards and improve capabilities where necessary
- Support the gaming team with the guest hospitality services as agreed by the OM hosting

**Financial**
- Deliver on key financial targets including revenue, gross profit, margin, wastage and labour.
- Foster a culture within the team to where financial controls and processes are second nature and embedded within the daily routine
- Teach and support team members in their impact on, and responsibility to, the delivery of those targets, communicating performance via periodic updates and clear KPIs
- Use the systems available, such as EPOS, to proactively manage key metrics and inform decision making
- Manage the correct recording and inputting of accurate monthly stock on hand
- Oversee the efficient and accurate ordering of food and beverage products, minimising wastage while always ensuring product availability
- Perform high value line checks each week and act accordingly to action any wastage or variances
- Manage the accurate recording of F&B complimentary food and beverage within the club
- Attend weekly and monthly finance meetings with the OM hosting and wider management team when required
- Deliver any addition financial KPIs that may be communicated

**People**
- Play a key role in the venue leadership team, representing the F&B operation at management meetings
- Lead F&B team meetings in conjunction with the OM hosting and head chef, via regular team huddles and forums
- Work closely with the OM hosting and head chef in the planning of efficient resource requirements
- Take ownership of the recruitment and onboarding of F&B team members, ensuring a team of multi skilled, highly capable individuals are available at all times
- Act as an F&B team advocate at all times, supporting the teams professional, development and welfare needs
- Build clear delegation of authority in the F&B operation, so when not on shift organisation, standards and performance are maintained consistently
- Behave in a calm, organised and appropriate manner at all times with guests, team members and management from all venue functions

**External**
- Engage with the wider F&B community within Rank, through workshops, training, networking and forum channels
- Support the Rank food development manager in innovating, designing and deploying the brand proposition

**Safety**
- Be an advocate of health and safety and food safety in the venue
- Own all food safety and health and safety related activities within the F&B operation
- Actively engage and train the venue teams in food safety and health and safety
- Lead a ‘zero harm’ culture, and have a ‘never turn your back on a hazard’ mentality
- Take full responsibility for allergen management, working with the Rank allergen management framework at all timesAttend periodic food safety and health and saf