Onboarding Specialist Emea

**Our mission is simple**:
Deliver the power of collective cybersecurity to defend companies, sectors, and nations. For decades, companies have been defending against cyber attacks on their own while adversaries have been organizing themselves into sophisticated hacker networks, until now with IronNet Collective Defense.

Bringing together some of the best minds in cybersecurity and an unmatched team of experts from industry, government, and academia, IronNet was born to more effectively defend enterprises, sectors, and nations against highly organized cyber adversaries and increasingly sophisticated attacks.

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The Opportunity*

Reporting to the Director of Customer Success Operations, the Onboarding Specialist will be responsible for ensuring efficient and success-driven customer onboarding to achieve customer Time to Value according to IronNet benchmarks. You will manage the tactical and operational aspects of the customer Onboarding process and partner with the Sales Executive, Customer Success Manager and other cross functional members of the IronNet team to ensure the customer is best positioned for adoption and continued value realization. The Onboarding Specialist acts as the accelerator of customer value realization, ensuring customers are technically optimized and enabled to get value from our products as soon as possible. For our customers, the Onboarding Specialist is the focal point for first value realization and guide through the Onboarding process.

**To be successful in this role, you must be able to...**
- Manage the tactical and operational execution of the IronDefense and IronDome onboarding process for customers in the EMEA region from contract close through enablement
- Resolve customer issues and escalate blockers early
- Work cross functionally with Sales, Product, Technical Services, Cyber Operations Center and Engineering to ensure successful technical implementation of IronNet products
- Proactively manage internal and external stakeholders to ensure timelines for Onboarding are met or exceeded
- Communicate technical requirements to technical and non-technical customer stakeholders to ensure customer readiness
- Establish positive, trusted relationships with customer stakeholders at all levels
- with emphasis on network and enterprise IT, Security Operations and customer Project Leadership
- Provide progress reporting through the onboarding process to customer and IronNet stakeholders, document lessons learned and incorporate in continuous process improvement
- Demonstrate an understanding of IronNet’s products, ecosystem integrations, and services to ensure technical implementation and enablement yields maximum customer value
- Consistently meet or exceed Onboarding TTV benchmarks
**You may be the person we need if your background aligns with the following...**
- Fundamental understanding of Customer Success as a professional discipline
- Fundamental understanding of IT, computer networking, cloud computing, and SaaS
- Fundamental understanding of cybersecurity operations and architecture
- Exceptional written and verbal communication skills; ability to communicate diplomatically with stakeholders at all organizational levels
- Highly motivated, self starter with an interest in growing with the team
- Lifelong learner with an aptitude for learning technical concepts
- Highly adaptable
- a problem solver, not a problem identifier
- Demonstrated ability to anticipate, adjust and overcome blockers
- Ability to listen actively and ask questions to understand the needs of others
- Experience that demonstrates the ability to decompose complex problems, form creative solutions and execute
- Demonstrated track record of exceeding goals in past professional experiences
- Professional experience in Implementation/Onboarding in IT, Project Management or customer support preferred
- Desire to grow and develop professionally within a Customer Success team
- Working knowledge of Salesforce, ChurnZero and Jira/Confluence preferred
- Undergraduate degree (BA/BS) in applicable field; relevant experience strongly considered
**Personal Profile**:

- You’ve worked in IT or a similar technical role, you enjoy the customer-facing elements of your role best
- You are detail-oriented and always follow through
- You are a lifelong learner interested in expanding your skillset Cybersecurity and the current global threat landscape interest you
- Collaborative problem solving is what you find most enjoyable in a professional setting
- Successful customers are your top professional priority
- You aspire to manage customer relationships end-to-end
- You set goals, write them down, and achieve them

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At IronNet, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity employer, and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran s