Customer Onboarding Team Leader

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We're proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Hybrid working
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as Customer Onboarding Specialist Team Leader

• Drive team performance by monitoring daily results and ensuring targets are met.
• Lead daily huddles and deliver real-time coaching to inspire excellence.
• Identify and implement tactical improvements in sales and service delivery.
• Analyse performance data to uncover opportunities for growth.
• Mentor team members, support development plans, and nurture talent.
• Act as the go-to contact for operational queries and issue resolution.
• Collaborate with Relationship Managers to grow partner accounts and boost conversions.
• Support company sales initiatives and revenue growth campaigns.
• Provide regular feedback and contribute to performance reviews.
• Ensure process consistency, service quality, and compliance standards.
• Foster a high-performing, positive team culture built on collaboration and accountability.
• Step up as deputy for the Team Manager when required to maintain strong leadership and continuity.

What are we looking for?

• Proven experience in a sales or service leadership role, ideally within estate agency, conveyancing, or property services.
• A track record of driving team performance and achieving sales targets.
• Strong analytical skills with the ability to interpret and act on performance data.
• Excellent coaching and mentoring abilities focused on team growth and development.
• Clear, confident communication skills, both written and verbal.
• A proactive, hands-on approach to problem-solving and motivating others.
• Results-oriented mindset with the ability to prioritise effectively in a fast-paced environment.
• Strong organisational skills and attention to detail.
• Experience collaborating with senior stakeholders and external partners.

Next steps

We would love to hear from you if you are interested in this opportunity Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process