Payroll Team Leader
1 week ago
We have a fantastic opportunity for an International Payroll Team Leader to join the team at IRIS FMP.
Our International Payroll Team Leaders manage a team of Client Payroll Executives; providing support, performance management and delivery of team objectives.
**Main responsibilities**:
Own and manage the overall team performance, working closely with operational and commercial teams to manage best in class customer success
Ensure the operation delivers to maximum efficiency and effectiveness by championing, driving, and delivering onboarding process
Define and implement best working practices, policies, and procedures to drive overall onboarding process and time to revenue
Implement the operational onboarding strategy to ensure the smooth running of the business, increasing CX & NPS to support revenue and EBIT growth
Support payroll operations process for new clients and existing, in all countries, ensuring employees are paid accurately, compliantly and on time
New client management (adding new clients, removing terminated clients, amending CRM changes)
Allocate team resources, maintaining balance and capacity
Conduct daily Team Huddles, set individual objectives and performance monitoring
Conduct regular 1:1 with all direct reports
Support sales queries
Query and escalation with incident management providing point of escalation where required
Maintain KPI/SLA Trackers and productivity reports
Consistently promotes best practices providing products, services, and support to delight the client
Manage terminations process to maintain customer retention
Ensure cross collaboration between all functions and IRIS
Identify and drive revenue opportunities
**What we are looking for**:
Client/people management and service delivery experience (essential)
Performance management
A solid understanding/experience working with international companies across multiple time zones and cultures (desirable)
**Key Competencies**:
People and Client focus
Confident leader
Commercial acumen
Excellent communicator
Innovative and creative thinker
Effective decision maker
Organised worker
**Please note**:
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