Senior Implementation Manager, EMEA

Vodori is a rapidly growing SaaS technology company building enterprise-grade, cloud-based software to help life science companies compliantly bring their promotional, scientific and medical content to market faster. With strategic partnerships with industry leaders like Salesforce and IQVIA, a robust direct sales model, and a customer base approaching 100 diversified global life sciences leaders, we are looking for an enthusiastic and collaborative Senior Implementation Manager, EMEA with a passion for delighting customers.

Is Vodori the right company for you?

We may be, if you are looking for:

• a company where the work you do every day makes a measurable difference–a difference for our customers, our growth trajectory and your career;
• a company whose mission is to transform lives by empowering life sciences companies to bring their vital drugs, vaccines, medical devices and diagnostic solutions to market faster;
• A culture built on putting the customer first, thinking boldly and acting swiftly, simplifying complexity, supporting each other as a team, and grounded in Midwestern values of respect, trust, transparency and humility.

As the Senior Implementation Manager, EMEA you will be responsible for overseeing implementation projects in the EMEA region. This role builds on the core responsibilities of a Senior Implementation Manager, which is responsible for ensuring timely project delivery for new implementations, customer expansions, data migrations, and system integrations. You will have to manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori. You will navigate projects with varying degrees of complexity and customer size, from SMB to enterprise.

The Senior Implementation Manager, EMEA ensures that regional-specific requirements are met, while aligning with global standards to drive consistency, efficiency, and customer success. The ideal candidate will have a comprehensive understanding of professional services delivery within a modern SaaS company and strong leadership capabilities.

This position is on the Professional Services team and reports to the PS Delivery Manager.

Are you the right candidate for Vodori?

You may be if you have:

• 5-7 years of experience in SaaS implementation, consulting, or professional services, with a track record of leading complex implementation projects.
• Experience working with EMEA-based customers, with an understanding of global and regional business models and strong understanding of regional regulatory requirements and considerations.
• Strong project management skills, balancing competing priorities while ensuring customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills. Multilingual, at least one or two other languages in addition to English preferable.
• Ability to advocate for regional needs while ensuring adherence to global implementation standards.
• Experience with SaaS solutions, especially MLR/content management/authoring solutions for life science industry
• Proficiency in common PS/CS tools such as JIRA, SharePoint, Zendesk, HubSpot, and ChurnZero.
• Experience with data migration, business process optimization, and enterprise content management (preferred).

You must also be able to:

• Lead implementation projects in the EMEA region, ensuring timely and successful customer onboarding.
• Act as a trusted advisor to senior level customers, translating business requirements into best-practice product configurations.
• Define and document EMEA-specific implementation standards while ensuring alignment with global processes.
• Subject matter expert for EMEA regulatory landscape
• With the support of the PS Delivery Manager:
• • Provide implementation strategy and support EMEA customer RFPs to help build tailored implementation approaches to new (*and existing) customers.
• Support sales with creating accurate implementation planning and budgets
• Advocate for regional customer needs within the global process, to support EMEA customers while upholding the global implementation standards.
• Identify process improvements to optimize implementation efficiency and scalability.
• Mentor and support delivery team members in developing EMEA and industry knowledge.
• Provide insights to the global professional services and product teams on regional implementation needs and scalability considerations.
• Strong attention to detail, organization skills, and proficiency in project management.

If selected, what will we provide to you?

We offer an attractive Total Rewards package that includes:

• Competitive salary
• Company bonus program or commission plan
• Stock options (that's right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) and company match
• Remote work option
• 10 weeks paid family leave
• Unlimited vacation time (Yes, really)
• Employee recognition programs

Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.