Helpdesk Administrator

3 days ago

Birmingham, United Kingdom Smart Parking Full time

** Exciting New Role available at Smart Parking (Bickenhill Office, Marston Green nr. Birmingham Airport)**

**Operations team - Helpdesk Administrator**

Are you looking for a challenging new role at a friendly business, with a great working environment and an open door for your future prospects? Then look no further than Smart Parking....

**ROLE DESCRIPTION**

Role Title**:Helpdesk Administrator**

Team**:Operations**

Reports to**:Operations Manager**

Environment**:Office Based, 5 days per week, Open Plan Office**

**PURPOSE**
- To support the Technical Services team with the setup, configuration, monitoring and maintenance of our systems, tablets, routers, P&D machines and ANPR cameras, ensuring performance is always kept to a maximum.

**PRINCIPAL ACCOUNTABILITIES**
- To monitor and maintain the Helpdesk System, logging, assigning, and closing calls as appropriate.
- Ensure all equipment logs are updated, to ensure queries can be dealt with quickly and efficiently.
- Work with suppliers to provide new and exciting solutions for new and existing clients.
- Carry out initial diagnostics and 1st line technical support, to our engineers and clients.
- Respond to all helpdesk calls within service standards, escalating as required.
- Raise, investigate, troubleshoot, and resolve support tickets.
- Work with third party companies to fix issues and book engineers.
- Generate reports to help identify and resolve any potential issues.

**PERSON SPECIFICATION**

**Qualifications**
- Educated to GCSE Level - English & Mathematics
- Any IT based qualification would be advantageous.

**Personal Attributes**
- Help Desk experience.
- Can work effectively, in a fast-paced environment.
- Shouldn’t be afraid to shout if issues are identified or innovative ideas come their way.
- Will be able to work well amongst a successful team of driven individuals and work independently to get the job done and drive the business forward.
- Have a meticulous attention to detail.
- Sound logical thinking.
- A positive, can-do attitude.
- Be proactive.
- Work well under pressure and with a varying workload.
- Good interpersonal skills.

**TECHNICAL COMPETENCIES**
- Time management, organisation, prioritisation, and coordination skills.
- Strong IT skills, including intermediate Excel skills.

**BEHAVIOURAL COMPETENCIES**
- Taking ownership and being responsive
- Strong Client Service acumen
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty - doing the right thing and doing what you say you will
- Problem-solving and using sound judgement

**Job Types**: Full-time, Permanent

Pay: £23,800.00-£24,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: SPUK-CA-01/JAN-24

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