Helpdesk Coordinator

1 week ago


Birmingham, United Kingdom MSP Direct Sourcing Full time

**Job title**: Helpdesk Coordinator

**Location**: City Hospital, Dudley Road, Birmingham B18 7QH

**Length**: 3 months (temporary to permanent)

**Work hour**: Shifts rotation Monday - Friday 40 hours / week

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Help Desk Administrator on behalf of a well established organisation on a 3 months temporary contract potential to be permanent.

This role is responsible to respond to, plan and organise the full life cycle of all facilities management work from customer enquiry to job completion but are not limited to:
Interpret and log work order requests, inputting details into an in-house system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLAs)
Sort and dispatch calls to engineer, subcontractors and Team Leaders based on the correct skills sets, location and service delivery arrangements

**Requirements for this position**:
Essential & Desirables

Relevant experience in a similar role
Experience using MS office skills (Outlook, Excel, Word, etc.)
Excellent communication, dealing with all levels of management, customers and suppliers within both internal and external parties
5 GCSEs at Grade C or above/equivalent
Experience of working in a Healthcare environment would be an advantage

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