FM Helpdesk Team Leader

1 week ago

Birmingham, Birmingham, United Kingdom National Car Parks Limited Full time £30,000 - £60,000 per year

Join Our Team as a FM Helpdesk Team Leader
The FM Helpdesk Team Leader will be a manage NCP's Facilities Management helpdesk which acts as a central function for all our estates FM Function.

You will be part of the frontline helpdesk service and help manage the first point of contact for receiving and processing all customer FM related issues raised across our estate

What You'll Be Doing

  • Manage a remote team of FM Helpdesk Administrators, including overseeing the workflow to meet KPI and demands of the business
  • Assisting the Facilities Manager in coordinating the day-to-day administrative resources for the offshore team.
  • Acting as a point of escalation for both Reactive and PPM requests across the estate
  • Assist in the end to end onboarding of new and existing third party contractors
  • Manage the logging, allocation and updating of reactive service requests assigned to our contractor supply chain
  • Management of site visits confirmations, associated paperwork and administration duties
  • Ensuring issues are dealt with effectively, and in a timely and professional manner
  • Provide excellent level of customer service when managing the workflow of requests and enquiries
  • Manage PPM schedules, contractors, onboarding, PO's, invoice queries, enquiries and updates
  • Oversee and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.

Requirements

  • Experience in a team lead role in an FM or Contact Centre Environment
  • Ability to effectively prioritise tasks especially when under pressure
  • Excellent written and verbal communication skills
  • Ability to communicate effectively with managers at all organisational levels
  • Experience in a front-line customer service role
  • Organisation and time management
  • Excellent communication skills
  • Facilities experience or transferable skills desirable

What We Offer
We believe in recognizing and rewarding our team members. Join us, and enjoy:

  • Competitive Hourly Rate: Your hard work deserves fair compensation.
  • Birthday Bonus: Take an extra day off to celebrate your special day.
  • Reward & Recognition Program: Your efforts won't go unnoticed.
  • Free or Discounted Parking: Your car deserves a good spot too
  • Cycle to Work Scheme: Get up to £1000 towards a new bike.
  • Company Pension: Plan for your future with us.
  • Death in Service Benefit: Providing peace of mind.
  • Employee Assistance Program: We care about your well-being.

Ready to be a crucial part of our team? Apply now and let's create a safe parking experiences together

Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance

  • Maintenance Helpdesk Executive

    4 days ago

    Birmingham, Birmingham, United Kingdom SSP UK & Ireland Full time £25,000 - £55,000 per year

    About The RoleYou'll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and...

  • IT Helpdesk Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Scrivens Opticians & Hearing Care Full time £40,000 - £70,000 per year

    Job PurposeTo lead and manage the IT Helpdesk team, ensuring the delivery of high-quality technical support services to internal users. The role involves overseeing day-to-day operations, improving service levels, managing escalations, and driving continuous improvement in support processes.Key Responsibilities- Team Leadership & ManagementSupervise and...

  • FM Team Administrator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom MAPP Full time £28,000 - £30,000

    FM Team Administrator - BirminghamDepartment: Facilities Management Employment Type: Full TimeLocation: MAPP Birmingham WorkspaceCompensation: £28,000 - £30,000 / yearDescription MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers,...

  • Customer Service Advisor

    2 days ago

    Birmingham, Birmingham, United Kingdom Equans UK & Ireland Full time £25,000 - £35,000 per year

    Equans are recruiting for a Customer Service Advisor (18 Months FTC) to be based in Birmingham University.This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.Hours of work are:Sunday 8am to 8pmMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 2pmWhat will you deliver?Reception & helpdesk...

  • Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Radis Full time £25,974 - £30,000 per year

    OverviewReference 207580 Salary £25,974 - £25,974/annum Job Location - United Kingdom -- England -- West Midlands -- West Midlands -- Birmingham Job Type Contract Posted 12 November 2025Radis Community Care has an opportunity for a Senior Support Worker/ Team Leader to join our Supported Living service in Maypole BirminghamOur Supported Living Service in...

  • Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Atlas Hotels Full time £22,000 - £28,000 per year

    Hours: 40 hours across 5 days per weekSalary: £13.30 per hourAtlas Hotels is hiring a Team Leader right now at the Hampton by Hilton Jewellery QuarterHave you got previous experience of leading a team in a customer service environment? Great It doesn't need to be in hotels - if you join our friendly, enthusiastic and guest focused teams we can teach...

  • Team Leader

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Mind Full time £28,982 - £35,000 per year

    Team Leader (Mental Health) – Talking Spaces ServiceLocation: Grounded, Jewellery Quarter, BirminghamHours: 37.5 hours per weekSalary: £28,982 per annumThe Talking Space service operates from 1pm to 9pm four days a week throughout the year.We operate one of our Talking Space services in the vibrant Jewellery Quarter, close to the city centre. Our Talking...

  • Team Leader

    2 days ago

    Birmingham, Birmingham, United Kingdom KNAPP AG Full time £40,000 - £70,000 per year

    #Job SummaryReporting to the Site leadership team, the Team Leader will support managerial duties and ensure that KNAPP provides a fully functional automation system for our exceptional customer service.This is a critical role, and the Team Leader will have experience in leading and coordinating a team of maintenance engineers and carrying out hands on...

  • Facilities Management Senior Assistant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham City Council Full time £27,254 - £33,799 per year

    PermanentGrade 3 - £27,254 - £33,699 pro rata - Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 18.25 hours per weekTo support the Facilities & Systems Management Team ensuring that the Library of Birmingham premises operate safely and smoothly.Providing general handyman repairs and support within the LibraryResponding...

  • Account Manager- Facilities Management

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Boden Group Full time £40,000 - £80,000 per year

    Account Manager / Site Lead – Facilities ManagementLocation:BirminghamSalary:Competitive + Car Allowance + Bonus + BenefitsAre you a natural leader with a passion for creating exceptional environments?We're looking for an experiencedAccount Manager / Site Leadto oversee the full delivery ofhard and soft FM servicesfor one of the Midlands' most iconic,...