Helpdesk Administrator

5 days ago


Birmingham, United Kingdom Vertu Facilities Management Full time

**Helpdesk Administrator**

**Erdington**

**Permanent Full Time - 40 hours per week**

**Monday - Friday (however must be flexible to do some early/late shifts and weekends when needed)**

**£21840**

We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.

Due to expansion, they are looking to recruit a Helpdesk Administrator to join the team:
The Role
- Receiving inbound calls from existing customers regarding maintenance queries, providing exceptional customer service.
- Accurate and full recording of job requirements and priority on inhouse software and client portals
- Taking ownership of customer enquiries to offer first contact resolution where possible
- Handle customer care support centre administrative duties, including monitoring team inbox
- Liaison with various internal departments and external contractors to obtain relevant job updates and ETA’s
- Working to pre-determined daily / weekly / monthly team jobs
- Communicate with contractors for outstanding job updates.
- Work closely with Management to achieve both client and business objectives.
- Monitor KPI performance and follow up as required.

The Person:

- You will need to possess excellent communication skills and a flair for great service and leading by example.

The Package:

- Starting salary of £21840
- Permanent full time
- Working Monday - Friday but some weekends or earl/late shifts required so must be flexible
- 20 days Annual leave plus bank holidays
- Based at the office in Erdington
- Genuine progression for someone with the passion to do so

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



  • Birmingham, United Kingdom Vertu Facilities Management Full time

    **Helpdesk Administrator** **Birmingham - Remote work from home (must live in or around Birmingham)** **Permanent Full Time - Nights only** **Working 6pm - 6am 4 on 4 off** **£22,000** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and...


  • Birmingham, United Kingdom Vertu Facilities Management Full time

    **Helpdesk Administrator** **Birmingham - Remote work from home (must live in or around Birmingham)** **Permanent Part Time - Saturdays 10:30am - 6pm and Sundays 6am - 6pm** **£10,241.40** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve...


  • Birmingham, United Kingdom Randstad Construction & Property Engineering Full time

    Helpdesk Administrator Location: Hospital (NHS Sites) Schedule: Rotational Shift Pattern (Includes Day, Weekend, and Bank Holidays) 37.5 hours a week Salary/Rate: £15 an hour We are seeking a highly organised and customer-focused Helpdesk Administrator to manage the full life cycle of maintenance work for our Sustainable Facilities Management contract...

  • Helpdesk Coordinator

    2 weeks ago


    Birmingham, United Kingdom Ellen Group Facilities Limited Full time

    Job description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...


  • Birmingham B AP, United Kingdom AMPM Full time £24,000 - £36,000 per year

    Job Purpose:Weekend staff to act as the first point of contact for all facilities-related queries, service requests, and maintenance issues. The Helpdesk Advisor ensures that all requests are logged accurately, prioritized appropriately, and resolved in line with service level agreements (SLAs) to support the smooth and efficient operation of client...

  • Helpdesk Admin

    3 days ago


    Birmingham, United Kingdom Invictus Group Ltd Full time

    A leading facilities maintenance company is seeking a Helpdesk Administrator. This role is based in Birmingham and is offering a salary of £22,000 Per Annum. Job Role: **Responsibilities**: - To work as part of a team, engaging in all of the office administrative functions, in order to be able to provide support and assistance whenever necessary. - To...

  • Helpdesk Assistant

    3 days ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 37444**Domain**: Support Services/Customer Services and Administration**Job type**: Standard**Schedule**: Full-Time**EQUANS are recruiting for a Helpdesk Assistant to be based at Queen Elizabeth Hospital, Birmingham. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits...


  • Birmingham, Birmingham, United Kingdom National Car Parks Limited Full time £30,000 - £60,000 per year

    Join Our Team as a FM Helpdesk Team LeaderThe FM Helpdesk Team Leader will be a manage NCP's Facilities Management helpdesk which acts as a central function for all our estates FM Function.You will be part of the frontline helpdesk service and help manage the first point of contact for receiving and processing all customer FM related issues raised across our...


  • Birmingham B QT, United Kingdom National Car Parks Full time £30,000 - £60,000 per year

    Join Our Team as a FM Helpdesk Team LeaderThe FM Helpdesk Team Leader will be a manage NCP's Facilities Management helpdesk which acts as a central function for all our estates FM Function.You will be part of the frontline helpdesk service and help manage the first point of contact for receiving and processing all customer FM related issues raised across our...


  • Birmingham, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Helpdesk Coordinator **Location**: City Hospital, Dudley Road, Birmingham B18 7QH **Length**: 3 months (temporary to permanent) **Work hour**: Shifts rotation Monday - Friday 40 hours / week Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Help Desk Administrator on behalf of a well...