Helpdesk Assistant

**Requisition ID**: 37444**Domain**: Support Services/Customer Services and Administration**Job type**: Standard**Schedule**: Full-Time**EQUANS are recruiting for a Helpdesk Assistant to be based at Queen Elizabeth Hospital, Birmingham. This is a permanent full-time role working 40 hours per week. On offer is a competitive salary and benefits package.**:
**General Overview**:
**What will you deliver?**:

- Ensure the Workflow Operators manage their Work Orders
- Monitor the Work Orders to ensure compliance with response and rectification times
- Input & prioritise service requests from users
- Planning & Dispatching of Reactive Work Orders within Maximo via radio & PDA
- Planning & Dispatching of PPM’s within Maximo via radio & PDA
- Closing down of Reactive Work Orders within Maximo 7.5
- Prepare and issue of Planned Maintenance Work Orders within Maximo
- Closing down of Planned Maintenance Work Orders within Maximo
- Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.) producing reports and general office administration
- Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate
- Attend and participate in Training courses as required and to undertake any training in the future as may be required to ensure the duties of the post are effectively carried out
- Undertake special project work as and when required.

**What can we offer you?**:
On offer is a competitive salary and benefits package, which includes;
- Pension Scheme
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- 24/7 Employee Assistance Program and access to mental wellbeing app
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

**Who are we looking for?**:

- Previous Experience in a Helpdesk role
- Excellent communication skills Skilled in Helpdesk call processing
- Able to plan, prioritise and allocate work
- Self-disciplined and able to work on own initiative Flexible and adaptable approach to work
- Preferably Maximo trained, however job specific training can be provided Preferably experience of using SAP & Coupa finance and purchasing systems.

**Who are we?**:
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

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**What’s next?**:
For more information about EQUANS, please visit:

- At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network._
- For this role, you must have evidence of the right to work in the UK. Unfortunately we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements._

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.

**Job location**: Birmingham West Midlands United Kingdom**Get directions in Google Maps**

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