Helpdesk Operator

5 days ago


Birmingham, United Kingdom S Guest Consultancy Services Ltd Full time

S Guest Consultancy Services Ltd is seeking a Helpdesk Operator / Scheduler to join a busy team. This position is located in Birmingham, B6 location.

This role would suit someone from a strong customer service role or previous experience in planning or scheduling appointments or previous helpdesk experience.

**Primary Responsibilities**:

- Answer incoming calls, transfer calls, and follow up with sub contractors and customers
- Follow up on issues that were not resolved
- Ensure client satisfaction and quality of service
- Maintain and build relationships with customers through regular communication
- Assist with data entry and information as needed
- Maintain a high level of professionalism in all interactions with internal and external customers
- Booking appointments

**Qualifications**:

- Excellent verbal and written communication skills required (both written and verbal)
- Ability to prioritize and multitask in a fast-paced environment while maintaining a positive attitude
- Proficiency with Microsoft Office required (Word, Excel, Outlook)

Monday to Friday 8am-4.30pm / 8.30am - 5pm

Starting Salary £22,500, once passed probation this will increase to £25,000

**Salary**: From £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Reference ID: Helpdesk


  • Helpdesk Operator

    7 days ago


    Birmingham, United Kingdom Compass Group Full time

    **Helpdesk Operator** We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in 14forty. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and...

  • Helpdesk Supervisor

    7 days ago


    Birmingham, United Kingdom Compass Group Full time

    **Helpdesk Supervisor** We're currently recruiting a dedicated Helpdesk Supervisor to support the Helpdesk Manager to oversee the contract helpdesk team to help ensure the smooth running of the operations in 14forty. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that...

  • Helpdesk Operative

    5 days ago


    Birmingham, United Kingdom Equans Full time

    Helpdesk Operative - Shift **Offer ID**: - 61690**Métier**: - Support Functions / Admin Support**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a **Helpdesk Operative **to join our team based at Queen Elizabeth Hospital, Birmingham** **on a **permanent **basis. This is a **full time **role...

  • Helpdesk Manager

    1 week ago


    Birmingham, United Kingdom Niyaa People Ltd Full time

    Step into a rewarding permanent role offering a supportive working environment, hybrid working, and the opportunity to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible...

  • Helpdesk Coordinator

    2 weeks ago


    Birmingham, United Kingdom Blue Arrow Full time

    **Helpdesk Coordinator** **Birmingham City & Sandwell Hospital** **Hours of Work: Mon to Fri, Between 07:00-19:00 (40 hours a week)** **Enhanced DBS Check** **Pay Rate - £10-£10.50** **Temp to Perm Position!** **Shifts will vary between 7am-5pm, 8am-6pm, 9am-7pm - 1 hour unpaid lunch** **General Overview**: - To respond to, plan and organise the...

  • Helpdesk Agent

    2 weeks ago


    Birmingham, United Kingdom Inventus Group Limited Full time

    **Position Summary**: Helpdesk Agent (Tier 1) is responsible for handling inbound and outbound enquiries related to eCOA (electronic Clinical Outcome Assessment) life science clinical trials. This role provides support both internally and externally, ensuring smooth operation of clinical trial data collection systems. Agents are expected to follow standard...

  • Helpdesk Advisor

    5 days ago


    Birmingham, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week. As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. To handle incoming service requests from a number of clients and see them through to...

  • Helpdesk Team Leader

    2 weeks ago


    Birmingham B RD, United Kingdom Inventus Group Full time £35,000 - £50,000 per year

    Position Summary:The Helpdesk Manager is responsible for overseeing the daily operations of the eCOA (electronic Clinical Outcome Assessment) 24/7 x 365 helpdesk, ensuring efficient and high-quality support for both patients and sites involved in clinical trials. This role involves managing a team of helpdesk agents/analysts, providing advanced technical...

  • Helpdesk Operative

    5 days ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 61690**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operative to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 35 hours per week on a shift pattern (4 on 4 off). On...

  • Helpdesk Operator

    5 days ago


    Birmingham, United Kingdom Equans Full time

    **Requisition ID**: 57548**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...