Helpdesk Advisor

We're currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week. As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. To handle incoming service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift pattern will be:

- Mon: Full-time (Days)
- Tues: Full-time (Days)
- Weds: Full-time (Days)
- Thurs: Full-time (Days)
- Fri: Full-time (Days)
- Sat:

- Sun:
Could you bring your spark to 14Forty? Here's what you need to know before applying:
Your key responsibilities will include:

- Manages all incoming FM requests to mutual and full resolution.
- Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all times and obtaining approval of costs from appropriate authorised individual
- Ensure appropriate method of despatch to contractors and obtain completion data for input into the IT system in real time.
- Record any signs of dissatisfaction and escalates accordingly.
- Required to calculate some simple quotations and chargeable works using the existing systems and processes (e.g. SCCFs and iApprove).
- Ensure timescales are met or exceeded
- Accountable for the completion of standard or non-standard tasks, within the scope of the function
- Delivers activities to support operational objectives for their role
- Makes decisions within parameters set by Supervisor/Manager, using job/specialist experience
- Interacts with client or users around specific work efforts and deliverables
- Offers support and guidance to less experienced team members.

Our ideal Helpdesk Advisor will:

- Good working knowledge/experience of a Helpdesk/Contact Centre environment
- Exceptional Customer Service Skills and good telephone manner
- Good Team Player
- Good punctuality and ability to manage own timekeeping
- Strong IT literacy skills
- Good numerical skills
- Ability to prioritise workloads

What we offer:
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Receive Wow Points every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Free on-site parking for staff members
- Free food for site based staff

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0701/76283001/52679546/WJ #14Forty

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength