Current jobs related to Helpdesk Advisor - Birmingham - 14forty

  • Helpdesk Advisor

    7 days ago

    Birmingham, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Helpdesk Advisor to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 40 hours per week. As a Helpdesk Advisor, you will use your skills to maintain a high standard of quality work. To handle incoming service requests from a number of clients and see them through to...

  • Helpdesk Advisor

    3 days ago

    Birmingham, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to 14Forty? Here's what you need to know before applying: Your key responsibilities will include: - Manages all incoming FM requests to mutual and full resolution. - Ensures quality assured procurement services for goods and services using preferred suppliers and sub-contractors, ensuring best value at all...

  • Helpdesk Advisor

    5 days ago

    Birmingham, United Kingdom Compass Group Full time

    **What you'll be doing**: A number of the existing contracts also involve elements of financial preparation which includes the seeking of costs and obtaining financial sign off from the client. **More about the role**: Could you bring your spark to 14Forty? Here's what you need to know before applying: **Your key responsibilities will include**: Manages all...

  • Experienced Helpdesk Advisor

    3 days ago

    Birmingham B AP, United Kingdom AMPM Full time

    We are looking for a reliable and detail-oriented Helpdesk Advisor with experience in the construction or facilities management sector (Experience is essential) The successful candidate will be responsible for logging emergency callouts, managing work orders, and providing efficient support across multiple client systems.Key Responsibilities:Log and...

  • Helpdesk Administrator

    2 weeks ago

    Birmingham B AP, United Kingdom AMPM Full time £24,000 - £36,000 per year

    Job Purpose:Weekend staff to act as the first point of contact for all facilities-related queries, service requests, and maintenance issues. The Helpdesk Advisor ensures that all requests are logged accurately, prioritized appropriately, and resolved in line with service level agreements (SLAs) to support the smooth and efficient operation of client...

  • Customer Service Advisor

    2 weeks ago

    Birmingham, United Kingdom Mercia Design & Build Ltd Full time

    We currently have an opening for a full time Customer Service Advisor to join the facilities maintenance helpdesk team at AMPM, this role will involve day-to-day tasks such as but not limited to: - Raising work order requests on our inhouse bespoke system - Taking control of raised orders through to completion - Establishing constructive relationships with...

  • Customer Service Advisor

    1 week ago

    Birmingham, United Kingdom HSBC Global Services Limited Full time

    Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks. As well as a salary of £24,000 for a 35-hour week, we...

  • Customer Service Advisor

    1 day ago

    Birmingham, United Kingdom HSBC Full time

    **Customer Service Advisor** **Location: Hybrid working available in the Hamilton area** **Salary: £22,000 per annum + excellent benefits** **Hours: 35 hours a week, flexibility required to work shift patterns between the hours of 8am to 8pm and operating over a 4 or 5 day working week.** **What you'll do** As a Customer Service Advisor you will provide our...

  • Customer Service Advisor

    1 week ago

    Birmingham, Birmingham, United Kingdom Equans UK & Ireland Full time £25,000 - £35,000 per year

    Equans are recruiting for a Customer Service Advisor (18 Months FTC) to be based in Birmingham University.This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.Hours of work are:Sunday 8am to 8pmMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 2pmWhat will you deliver?Reception & helpdesk...

  • Customer Service Advisor

    5 days ago

    Birmingham, Birmingham, United Kingdom Equans UK & Ireland Full time

    Equans are recruiting for a Customer Service Advisor (18 Months FTC) to be based in Birmingham University.This is a permanent full-time role working 37.5 hours per week. On offer is a competitive salary and benefits package.Hours of work are:Sunday 8am to 8pmMonday 8am to 8pmTuesday 8am to 8pmWednesday 8am to 2pmPlease note Interviews will take place on...

Helpdesk Advisor

2 weeks ago

Birmingham, United Kingdom 14forty Full time

**What you'll be doing**:
service requests from a number of clients and see them through to resolution, whilst providing
exceptional customer service.
The work management process starts with our customers requesting facilities management assistance
with planned preventative maintenance dockets are logged on our internal system then despatched
to our operational site teams to resolve within a set service level agreement. On completion, the
Helpdesk team will then be responsible for the closure of the event.
A number of the existing contracts also involve elements of financial preparation which includes the
seeking of costs and obtaining financial sign off from the client.
KEY ACCOUNTABILITIES

specified timescales using scripts and standard call response dialogue.
- Manages all incoming FM requests to mutual and full resolution.
- Ensures quality assured procurement services for goods and services using preferred suppliers

and sub-contractors, ensuring best value at all times and obtaining approval of costs from
appropriate authorised individual
- Ensure appropriate method of despatch to contractors and obtain completion data for input

into the IT system in real time.
- Record any signs of dissatisfaction and escalates accordingly.
- Required to calculate some simple quotations and chargeable works using the existing

systems and processes (e.g. SCCFs and iApprove).
- Ensure timescales are met or exceeded
- Accountable for the completion of standard or non-standard tasks, within the scope of the

function
- Delivers activities to support operational objectives for their role

**Job Reference**: com/0711/76283001/52528100/WJ

Compass Group UK&I is an equal opportunities employer, committed to cultivating diverse and inclusive environments for every employee