Revenues and Benefits Customer Engagement Officer

**JOB TITLE**:Revenues and Benefits Customer Engagement Officer

**LOCATION**: Horncastle or Spalding

**SALARY**:From £24,307.67 per annum

**We have an exciting opportunity to join our Revenues & Benefits Customer Engagement Team here at Public Sector Partnership Services**

PSPS are recruiting Customer Engagement Advisors to join our Revenues & Benefits Team, based at our offices in Horncastle, Boston and Spalding.

As part of this team, you will become an integral part of the fantastic service we provide to our customers across the wider PSPS geography encompassing Boston Borough, East Lindsey and South Holland residents - supporting with any queries relating to Council Tax, Housing Benefit and Council Tax Support.

**Grade 3 £24,307.67 progressing to Grade 4 after training period**

**We are looking for someone who is**:

- Confident in decision making and clear in communication with others.
- Takes satisfaction in problem solving and case resolution with an eye for detail specifically around data inputting, use of ICT and have a keen interest in Maths.
- Able to deal sensitively with customers who may be vulnerable and/or emotional, and situations that may be challenging.
- Exceptionally well-organised, dependable and flexible.

Experience within a revenues and benefits environment is desirable,

**Who we are**

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

**Company culture**

At PSPS, we are driven by a clear mission: _“Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”_

We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:

- **All-In Days, Leadership Days & Team Away Days**: Opportunities for growth and bonding.
- **Annual Awards Night**: Celebrating our achievements.
- **Staff Briefings**: Keeping everyone informed and engaged.
- **Early Careers Programme & Buddy Scheme**: Supporting new and Entry level talent.

**What do I get in return?**

**Local Government Pension Scheme-**Secure your future with a robust pension plan, 23.1% employer contribution

**Annual leave-** Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.

**Hybrid working-** Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

**Wellbeing Support, Advice and Guidance-** Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

**Employee Benefits platform-** Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

**Employment policies-** including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

**Career progression-** Opportunities for professional growth and development

*A qualifying period will need to be completed to obtain these benefits

**Want to find out more?**

View our corporate video

Visit our website
- PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer._

**Job Types**: Full-time, Permanent

Pay: From £24,307.67 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Health & wellbeing programme
- Transport links
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Spalding Wygate PE11 2XH

Application deadline: 08/07/2025