Neighbourhood Housing Lead

**Job Title**

**Neighbourhood Housing Lead**

**Contract Type**

**Permanent
**Hours**

**Full time**

**Persona**

**Agile (1 - 2 days office attendance required)**

**Patch Location**

**Barking & Dagenham**

**Reporting Office**

**Stratford, London, E15 4PH**

**Salary**

**£34,904 - £38,379 (depending on experience) plus Essential Car User Allowance (if Criteria Met)**

**12th December 2024**

**Interviews will be held in person at our West Ham Lane office on a the 19th and 20th December 2024.**

**Role Profile - Neighbourhood Housing Lead.docx**
***
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

**Why choose L&Q?**
- We offer a competitive annual salary and staff benefits package:

- Strong family-friendly policies
- Committed Learning & Development
- Annual leave starting from 28 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life assurance
- Westfield Health Cash Plan
- An Employee Assistance Programme
- Great places to work certified 2023-2024
- Best Workplaces for Women

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
- As the Neighbourhood Housing Lead, you’ll be responsible for the following:

- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
- You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 - 600 homes.
- You should be good at building relationships with people and be able to communicate well with colleagues and residents.
- You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.
- You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
- You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.
- Have previous experience
- Be able to drive and have access to a car for work
- Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

**We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.**
- ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
- At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. W