Neighbourhood Housing Lead

7 days ago

South West, United Kingdom L&Q Full time

**Contract Type: Permanent**
**Location: London South West - Covering the Croydon and Sutton areas, however, it’s important to note that you may be asked to work across any area within the South West region, according to business needs**

**Office Location: Garratt Lane, Wandsworth**
**Persona: Agile**
**Salary: £31,534 per annum**

**Previous applicants need not apply.**

**Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and deliver an excellent service for residents?** This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference.

As the Neighbourhood Housing Lead, you’ll deliver a reliable, repeatable, and consistent housing management service for residents. You will be key to improving resident satisfaction, building trust and making sure that residents have a home that they’re happy in. You’ll be the primary relationship holder with the residents living in homes on your patch. Patches align with local authority areas and cover around 500 - 600 homes.

To be successful in this role, you should be good at building relationships with people and be able to communicate well with colleagues and residents. You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents. You’ll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents. You’ll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines. Stakeholder management is key to this role and an ability to engage with a diverse customer base is essential.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

**Car owner/driver is essential**

We’re committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working, job sharing or working condensed hours. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

To be placed in: Internal / External

Interviews will be held via Teams on a date to be confirmed

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