Neighbourhood Housing Lead

Title: Neighbourhood Housing Lead – South West London

Contract Type: Permanent – Full Time - 35 hours

Salary: £35,951 per annum to £39,531 per annum (London weighted salary) dependant on experience plus £1,300 ECU allowance*

Reporting Office: Morden Road, CR4 4DA 

Working Location: Garratt Lane office and South West London – changing to Morden Road, CR4 4DA (office due to open later this year)

Patch locations (confirmed on appointment)

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Working Pattern: Monday to Friday, 09:00 – 17:00

Closing Date: 5th December :00

Interview Dates – Interview will take place on a date to be confirmed, please note if these are in person you will need to attend the Morden Road office - CR4 4DA .

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were regretted within 12 weeks) 

Role Profile - Neighbourhood Housing

Join our South West London Team at L&Q:

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

If this sounds like you, we would love for you to apply

Your impact in the role, as the Neighbourhood Housing Lead, you'll be responsible for the following:

• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents. 

• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they're happy in.

• You'll be the primary relationship holder with the residents living in homes on your patch.  Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.

What you'll bring:

• You should have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.

• You'll be able to problem solve and will pride yourself on your grit and determination.  You'll have a can-do attitude and be motivated by keeping promises to residents.

• You'll be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.

• You'll have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.

• Stakeholder management is also key to this role and an ability to engage with a diverse customer base is essential.

• Have demonstrable experience in a similar role.

• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.  Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email 

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ