Neighbourhood Lead

Are you an inspiring leader who can motivate your team?

Can you support, coach and mentor colleagues to deliver outstanding services for our customers?

Can you build great relationships with partners to bring about change in our neighbourhoods?

If this sounds like you, this could be your perfect role.

We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.

We’re looking for someone who will be able to:
Effectively lead a small team of Community Housing Officers who are responsible for the day-to-day management of their schemes/area.

Support their team to effectively manage of all aspects of Tenancy and Leasehold management including: Income Collection, Voids and Allocations, Anti-Social Behaviour and Health and Safety/Wellbeing of our customers.

Support and assist in the development, coordination and maintenance of all arrangements relating to Safeguarding Adults and Children and deliver a responsive and sensitive service to those who are at risk.

Support customer involvement by promoting resident engagement and respond to feedback in a timely manner, always striving to improve customer satisfaction.

Drive efficiency and value for money, through effectively managing budgets you are directly responsible for.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

**Our Team**

Our team is really lovely (if we don’t mind saying so ourselves). We’re led by our Regional Neighbourhood Manager, Michelle and you will work with likeminded Leader’s using the most recent up to date technology. As well as providing support to the organisation, we support each other too. We work hard but we also like to have fun

**About You**

We’re looking for someone who either holds a Level 4 CIH (Chartered Institute of Housing) qualification or equivalent, or someone who is willing to work towards this. You’ll have experience in a similar role, leading a dispersed team, and be able to demonstrate knowledge in housing management across all tenures. A great communicator who puts customers at the heart of everything you do, you’ll enjoy working at pace with colleagues across the business and like making decisions.

A natural leader who has an effective coaching style, you’ll be able to address concerns when team members are not able to and be comfortable when it comes to giving constructive feedback. You’ll be able to support or manage projects and be adaptable and open to change.

If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

**And the benefits of working for us?**

We work in a completely agile way, you can work from home as well as your main place of work, as long as our residents and customers are put first. You’ll also have a degree of flexibility, so you can attend the important things in life. Whether that’s a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a ‘delivery’, we will work with you to be flexible.

We offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service. We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start.

We understand how important having a safe, affordable and comfortable home is, and the difference it can make. We pride ourselves on ensuring our properties support and help people live well and independently for longer. Our mission is to help all our customers to live longer and live better, in a place that they are proud to call home.

Why don’t you visit our careers site to find out more about us, the role and what we can offer you.

**_ Interviews / assessments to take place on Friday 25th November in Stockport._