Current jobs related to Customer Service - Ilford - NatWest

  • Housing Customer Service Advisor

    1 day ago

    Ilford, United Kingdom Service Care Full time

    **Job Title**: Housing Customer service advisor (Repairs) **Work Location**: - London E15 **Contract Type**: Ongoing temporary **Weekly Hours**: 36 Hours per week - Monday to Friday (2 Days WFH) **Start Date**: ASAP Our client is looking for an experienced Housing Customer Service Advisor to provide an excellent customer experience within the new build...

  • Customer Service

    5 days ago

    Ilford, United Kingdom Siera Consultancy Ltd Full time

    **Overview** **Duties** - Analyse customer needs and provide appropriate solutions or escalate issues when necessary. - Maintain accurate records of customer interactions through data entry into our systems. - Demonstrate effective phone etiquette while engaging with customers, ensuring a positive experience. - Upsell products or services where appropriate...

  • Customer Service Executive

    5 days ago

    Ilford, United Kingdom Al Saboor Travels UK Ltd Full time

    We are looking for a dedicated Customer Service Executive to join our team. The Customer Service Executive will be responsible for providing top-notch support and assistance to our clients, ensuring a smooth and enjoyable travel experience from start to finish. This role requires excellent communication skills, a problem-solving attitude, and a commitment to...

  • Customer Service Assistant

    1 week ago

    Ilford, United Kingdom Royal Casino Slots Full time

    **APPLICANTS MUST BE 18 or over** This is a fantastic opportunity to join our team working as a **Customer Service Assistant** at our **Ilford** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for...

  • Customer Service Assistant

    2 weeks ago

    Ilford, United Kingdom Millbray Group Full time

    **Customer Service Assistant Required** Will be working Monday - Friday 9am - 6pm Salary will be based on previous experience. **Salary**: £19,000.00-£20,000.00 per year Schedule: - Monday to Friday Ability to commute/relocate: - Ilford: reliably commute or plan to relocate before starting work (required) **Education**: - A-Level or equivalent...

  • Customer Service Consultant

    3 days ago

    Ilford, United Kingdom TSB Bank Full time

    Job Title: Customer Service Consultant Contract Type: 12 Month Fixed Term Contract Function: Branch Banking Location: Ilford, Leytonstone & Harold Hill Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits How you’ll make a...

  • Customer Service Executive/ Apprentice

    7 days ago

    Ilford, United Kingdom We Manage Your Visas Full time

    Customer Service Representative **Responsibilities**: - Provide exceptional customer service by answering inquiries and resolving issues promptly and professionally. - Analyze customer needs and recommend appropriate products or services. - Upsell additional products or services to enhance the customer experience. - Handle customer complaints or concerns...

  • Senior Ops Leader

    5 days ago

    Ilford, United Kingdom Government Recruitment Service Full time

    A government agency in the United Kingdom is seeking a Senior Operational Leader to oversee a diverse team, ensuring high-quality service delivery and performance management. This role involves driving innovation, leading through change, and developing strong relationships with stakeholders. The ideal candidate will demonstrate a successful track record in...

  • Customer Service Advisor

    2 weeks ago

    Ilford, United Kingdom Metro Bank PLC Full time

    Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the industry? If yes, then we may have the role for you! At Metro Bank we are looking for Customer Service Advisors who can provide professional and amazing customer service to our retail customers on...

  • Customer Service/sales Administrator

    2 weeks ago

    Ilford, United Kingdom Coffee Omega UK Ltd Full time

    _**Please note: this is a on-site role working from Ilford (IG1 1QP) working full-time **_ We are looking for an exceptional customer service & sales administrator to join our growing team of coffee lovers who provide exceptional customers service to our clients wherever they are! **Responsibilities**: - Setting up new customers and dealing with existing...

Customer Service

2 weeks ago

Ilford, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in Ilford
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,246 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25, 246 and in addition you’ll receive a contribution to help you save for retirement.

You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.

You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.