Customer Service Consultant

1 day ago


Ilford, United Kingdom TSB Bank Full time

Job Title: Customer Service Consultant Contract Type: 12 Month Fixed Term Contract Function: Branch Banking Location: Ilford, Leytonstone & Harold Hill Hours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis Salary: £29,430 (£27,000 base, plus cash allowance of £2,430) and excellent benefits How you’ll make a difference As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring Be great with people; provide exceptional customer service in person, through video calls, and over the phone. Have a flair for understanding what customers need and the best way to support them with their current and future goals. Ability to help answer questions and sort out problems. Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction. Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App. Location • Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB. What we offer in return We’ll pay you a base salary of £27,000 from day one, and an excellent benefits package which includes: Extra 9% of your salary (£2,430) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.) Variable Pay Award (5%/£1,350 on target) based on company performance. Fantastic company pension – TSB contributing up to 13% 25 days holidays (plus bank holidays) Private Healthcare If this sounds right up your street, come and join our team. We make things happen #LI-KS1 Inclusion matters at TSB We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process. #J-18808-Ljbffr


  • Customer Service

    4 days ago


    Ilford, United Kingdom Siera Consultancy Ltd Full time

    **Overview** **Duties** - Analyse customer needs and provide appropriate solutions or escalate issues when necessary. - Maintain accurate records of customer interactions through data entry into our systems. - Demonstrate effective phone etiquette while engaging with customers, ensuring a positive experience. - Upsell products or services where appropriate...

  • Sales Consultant

    1 week ago


    Ilford, United Kingdom Verisure Services (UK) Limited Full time

    Salary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) **Field Sales Consultant - Ilford** The Field Sales Consultant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Consultants earn between **£30k **— **£40k** OTE in their first year, and our top performers can...


  • Ilford, United Kingdom Al Saboor Travels UK Ltd Full time

    We are looking for a dedicated Customer Service Executive to join our team. The Customer Service Executive will be responsible for providing top-notch support and assistance to our clients, ensuring a smooth and enjoyable travel experience from start to finish. This role requires excellent communication skills, a problem-solving attitude, and a commitment to...


  • Ilford, United Kingdom Royal Casino Slots Full time

    **APPLICANTS MUST BE 18 or over** This is a fantastic opportunity to join our team working as a **Customer Service Assistant** at our **Ilford** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves on offering impeccable environments and service for...


  • Ilford, United Kingdom Millbray Group Full time

    **Customer Service Assistant Required** Will be working Monday - Friday 9am - 6pm Salary will be based on previous experience. **Salary**: £19,000.00-£20,000.00 per year Schedule: - Monday to Friday Ability to commute/relocate: - Ilford: reliably commute or plan to relocate before starting work (required) **Education**: - A-Level or equivalent...


  • Ilford, United Kingdom Yorkshire Building Society Group Full time

    **_If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** - We offer a range of flexible working options without unsocial hours, which can...


  • Ilford, United Kingdom We Manage Your Visas Full time

    Customer Service Representative **Responsibilities**: - Provide exceptional customer service by answering inquiries and resolving issues promptly and professionally. - Analyze customer needs and recommend appropriate products or services. - Upsell additional products or services to enhance the customer experience. - Handle customer complaints or concerns...

  • Senior Ops Leader

    4 days ago


    Ilford, United Kingdom Government Recruitment Service Full time

    A government agency in the United Kingdom is seeking a Senior Operational Leader to oversee a diverse team, ensuring high-quality service delivery and performance management. This role involves driving innovation, leading through change, and developing strong relationships with stakeholders. The ideal candidate will demonstrate a successful track record in...


  • Ilford, United Kingdom Metro Bank PLC Full time

    Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the industry? If yes, then we may have the role for you! At Metro Bank we are looking for Customer Service Advisors who can provide professional and amazing customer service to our retail customers on...


  • Ilford, United Kingdom Coffee Omega UK Ltd Full time

    _**Please note: this is a on-site role working from Ilford (IG1 1QP) working full-time **_ We are looking for an exceptional customer service & sales administrator to join our growing team of coffee lovers who provide exceptional customers service to our clients wherever they are! **Responsibilities**: - Setting up new customers and dealing with existing...