Customer Service Executive/ Apprentice

5 days ago


Ilford, United Kingdom We Manage Your Visas Full time

Customer Service Representative

**Responsibilities**:

- Provide exceptional customer service by answering inquiries and resolving issues promptly and professionally.
- Analyze customer needs and recommend appropriate products or services.
- Upsell additional products or services to enhance the customer experience.
- Handle customer complaints or concerns with empathy and find suitable resolutions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure consistent and efficient customer service.

**Experience**:

- Previous experience in a customer service role is preferred but not required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities to address customer inquiries effectively.
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.

**Job Types**: Full-time, Part-time, Permanent, Apprenticeship, Volunteer, Internship
Contract length: 60 months

**Salary**: £7.44-£12.68 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership
- UK visa sponsorship

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Ilford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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