People Services Er Advisor

2 days ago

Bolton, United Kingdom AXA Full time

Your tasks in the ER team will be varied, providing policy advice to colleagues over the phone or via our case management system. If you’ve previous experience of working in a HR Shared Services team and experience of providing ER advice at Tier 1 and 2 level then we’d love to hear from you.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Bolton office, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

**What you’ll be doing**:

- Answering calls that come into the People Services team and providing advice and help.
- Managing a portfolio of ER cases.
- Ensuring issues are escalated as appropriate.
- Actioning workflow to ensure activity is prioritised.
- Managing data integrity and ensure standards for audit requirements are delivered that meet legal and business requirements.
- Responsible for provision of HR advice to employees, managers and new starters.
- Administering the processes and provision of ER advice and guidance.

**What you’ll bring**:

- Working in a HR Shared Services team is essential.
- Experience of providing ER advice at Tier 1 and 2 level is essential.
- Understands and demonstrates importance of data protection and its associated risks.
- Computer literate with experience of MS Office and HR systems.
- Stakeholder management experience.
- Confident in answering calls and liaising with customers.
- Attention to detail, quality, pace and precision.
- CIPD qualification would be advantageous.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of up to £30,000 dependent on experience
- Discretionary annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits

LI-Hybrid

**Who we are**:
AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.

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