People Services Advisor

**We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.**

**We're on a mission to give our colleagues an amazing work/life balance We are trailing the four day working week, get paid 100% for 80%**

**Job Title**:People Services Advisor

**Location**: Bolton Head Office

**Hours**:Monday to Friday, 9am - 5pm

**Salary**: £30,000 - £35,000 per annum

**JOB PURPOSE**:
We have an exciting opportunity for someone to join our People Services Advice team to provide a remote, responsive and compliant Employee Relations advisory service, in line with company specific policies and legislation.

Providing Managers across the organisation with full case management and administrative support on ER issues including safeguarding allegations, absence management, probation, AWOL, flexible working, conduct investigations, disciplinaries and change management. This is a varied role which would suit an organised, customer focused HR professional.

**KEY RESPONSIBILITIES**:

- Support line managers remotely with general advice, ensuring all advice complies with legislation and is in line with Company specific policies and processes.
- Provide case management of Employment Relations matters. Including provision of guidance to line managers on how to manage potential ER issues at the informal stage prior to any formal action and necessary follow-on actions.
- Proactively monitor cases, through collaborative working with People Services team members to ensure cases are prioritised and support is provided to Operational Leaders as soon as possible, with escalations communicated to ERBP or HRBPs as necessary.
- Support the People Services Administration team with escalated issues where necessary providing advice and guidance.
- Implementing and administering employee policies and procedures.
- Produce due diligence data as required and within agreed timescales.
- To support the People Services Function and Leaders in continuous improvement initiatives in support of the People Strategy.

**STANDARD RESPONSIBILITIES**:
There are several standard duties and responsibilities that all employees, irrespective of their role and level of seniority within OFG Group are expected to be familiar with and adhere to:

- Leads, manages, and participates in an annual performance review programme.
- Works, always, in accordance with the policies and procedures of the OFG Group and statutory regulations applicable to the Group.
- Observes, always, strict rules of confidentiality appropriate to the post.
- To always comply with the requirements of Health and Safety Regulations to ensure their own wellbeing and that of their colleagues.
- OFG Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all employees to work in accordance with this.
- Undertakes other duties as assigned.

**EXPERIENCE, SKILLS & QUALIFICATIONS**:

- Generalist HR experience within an HR environment.
- Be well organised with the ability to plan, prioritise and manage high volume of case work and queries to meet deadlines
- Be Proficient in Word and Excel. Numerate, accurate and efficient.
- Demonstrate a flexible and proactive mindset.
- Stakeholder management experience.
- Can easily build rapport with third parties and line managers.
- Proven ability to effectively manage a range of situations that may evoke a strong
- emotional reaction.
- Awareness of implications of GDPR and confidentiality of personal information.
- CIPD Qualified to Certificate in personnel practice.

**Why join Outcomes First Group?**

**About the Group**

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.

There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

**Our Vision**
We believe that with a great education, every neurodivergent pupil can thrive and make their way in the world.

**Our Mission**
Every day we improve the lives of our pupils, their families, and local communities through a relentless focus on wellbeing and learning.

**Our Promise**:

- We are kind to ourselves and each other...We work together... and we make things happen._
Our Promise sits alongside our Vision and Mission. It describes the sort of people we are and our commitment to how we treat each other, work together, and behave.

**Benefits**

**Your health and wellbeing are important to us, so you’ll get an exceptional reward package inclu