Decision Making Directorate

**Details**:
**Reference number**:

- 421455

**Salary**:

- £30,975

GBP

**Job grade**:

- Executive Officer
- EO National

**Contract type**:

- Permanent

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Part year

**Number of jobs available**:

- 60

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Bangor Ty Pont Britannia, Treforest Ty Taf

**About the job**:
**Job summary**:
**About the job**

**DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Decision Making.** These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.

**The roles available will be based in**Bangor (Ty Pont Britannia), Ty Taf (Treforest Industrial Estate)

About us - Department for Work and Pensions GOV.UK

**Job description**:

- Make decisions on complex cases relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals.
- Maintain knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes.
- Critically analyse and interpret data to make effective decisions across all parts of the Universal Credit claimant journey.
- Examine the facts, gathering additional information where required, and consider the relevant legislation to make decisions on each case.
- Ensure that decision outcomes are recorded on claimant accounts.
- Be mindful of the claimant experience when discussing and explaining decisions.
- Provide excellent customer service, considering a claimant’s individual circumstances including complex needs, when communicating with them.
- Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
- Have the ability and resilience to handle sensitive and challenging situations with all claimants.
- Deliver strong case management by checking outstanding work to identify, prioritise and complete work effectively.
- Inform Case Managers and Work Coaches about decision outcomes by issuing appropriate notifications and taking a ‘once and done approach' to assist claimants.
- Ensure each claimant receives the correct amount of UC, at the right time.
- Stay informed about service changes and personally impact on continuous improvement by providing feedback on our systems and processes.
- Take ownership of personal development utilising self-service digital learning, communications tools, and self-service guidance.
- For roles based in Wales, the ability to speak Welsh is desirable.

This is an exciting opportunity to help shape the design and operating model of this brand-new process and be part of delivering DWPs Fraud and Error strategy, ensuring value for money for the taxpayer and positively impacting DWP’s reputation.

**Person specification**:
**What we are looking for**:
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available in Decision Making.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £30,975 DWP contributes £8973.46. This will increase if your location attracts London weighting. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave - at least 23 days on entry, increasing up to 30 days over time (pro-rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications a