Student Life Administrator

We are seeking to appoint a Student Life Administrator who will work as a member of the Administration & Business Support team to provide effective support by acting as the first point of contact to students for services including Wellbeing, Inclusivity and ELCOS.

Applications will also be considered to carry out this role on a part-time or job share basis.

Committed To Equal Opportunities.

Overview

The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:

- Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.- Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.- Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.

Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.

Purpose of the Job

The Student Life administration team support services by acting as the first point of contact to students for services including Wellbeing, Inclusivity and ELCOS. This includes processing the allocation of appointments to a wide range of practitioners, supporting logístical arrangements for courses and workshops and completing administrative tasks to support all aspects of the service and support the full inclusion of disabled students within the academic and social community. It is essential that Student Life administrators understand the importance of recognising and responding to risk. The role holder will contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

Main

**Responsibilities**:
Specific duties of the role- Work with the wider team to provide a bilingual and supportive first point of contact for both staff and students. This will require assessing the needs of students in order to respond appropriately and having an awareness of how to respond to risk.-
- Accurately input, maintain and update confidential records in specialist databases, including Titanium, a CRM and the PLSP app.- Contribute to the production and distribution of Wellbeing & Inclusivity Service publicity.- Assist with groups, workshops and courses including providing support for logístical arrangements and at times acting as co-facilitator in terms of practical support.- Work in line with a model of support that promotes the independence and resilience of our students in order to best prepare them for future study or career goals.- Provide administrative support for ELCOS, working with the Director to ensure service needs are met.- Any other duties appropriate to the grade, as required by line management.

Duties common across Grade 5 roles in the directorate

Administration and Service Delivery- Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.- Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.- Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.Data Management- Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.- Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.- Assist in monitoring data accuracy and resolving inconsistencies or errors.- Ensure personal accountability in the management and safeguarding of student information and other confidential materials.

Problem Solving- Address routine problems or issues promptly, ensuring a professional and student-focussed approach.- To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).- Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.

Collaboration and Teamwork- Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy p