Student Administration Assistant

We are seeking to appoint a Student Administration Assistant who will work as part of the Student Administration team on a range of activities supporting students and staff within the University, particularly in relation to our Professional Programmes, e.g., Nursing.

The ability to communicate in Welsh is essential for this post.

Committed To Equal Opportunities

Overview

To be part of a flexible team of student administration staff working across the University’s student administration hubs, in order to provide consistent, high quality centralised student administration functions for students. To contribute to the provision of the hubs’ front line support service dealing efficiently and responsively with student enquiries and issues. To provide administrative support specifically within the Records, Data and Placements Team To contribute to the continuous improvement of services for students in line with the strategic priorities of the University and taking into account the needs of the diverse student body.

Main

**Responsibilities**:

- Under the supervision of the Records and Data Administrator and working closely with other student administration team members, undertake a variety of administration tasks as directed, across a range of locations based on operational requirements.- To be an active member of the Student Administration function, building and maintaining good working relationships with other members of the team in order to ensure an understanding of priorities and deadlines.- Contribute to the development of, and work to, agreed service standards for the team.OTHER- Deal with day
- to - day administrative enquiries in an accurate, timely and sensitive manner, escalating more complex issues to other members of the Team.- Provide support for the Records, Data and Placement Team in relation to tasks such as: to, maintain placement provider records, receive and record placement hours and absence, support the administration of student uniforms, pre-placement checks, student electronic portfolio and professional body requirements.- Undertake the processing of a variety of tasks as directed and to agreed timescales; these are likely to be online high volume transactions, or well defined processes/procedures.- Assist with University events such as open days, registration, enrolment, ID checking events and graduation as required.- Undertake other such duties commensurate with the grade and at other Bangor University locations as directed by line management.Other

**Responsibilities**:

- The post holder will be expected to participate in performance review and developmental activities.- The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.- The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.- The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.Person Specification

Qualifications/Training

Essential:
Desirable:

- ECDL Qualification.Experience / Skills

Essential
- Experience of working within an office /administrative environment.- Experience of dealing with queries and providing information.- An understanding of legislative requirements relating to equality, data protection and freedom of information. An understanding of information (relevant to area of work)Desirable:

- Experience of working with database systems.- Experience of using University systems, e.g. Banner, InPlace.Knowledge / Understanding

Essential
- An understanding of the internal and external factors that may impact on the service.- An understanding of the needs of culturally diverse staff and students.- Knows when a decision is beyond the roles level of responsibility and when to refer to others.- A basic understanding of academic regulations and procedures.- A basic understanding of professional body requirements.Skills/Abilities

Essential- Proven ability to communicate effectively and professionally with a wide range of people.- Contribution to decision making by providing relevant information and opinion.-
Other

Desirable
- Provides appropriate advice, sympathetically and confidentially.- Recognises when the limits of own authority or ability are reached and involves others as appropriate.- Ability to deal with situations (involving staff and/or students) according to policy and procedures.General

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Bronze award