Outbound Specialist

2 weeks ago


Reading, United Kingdom Prospect Estate Agency Full time

**About Us**

Prospect Estate Agency is a market-leading lettings and sales agency, committed to delivering outstanding service to landlords, tenants, buyers, and sellers. As part of our expansion, we have launched a dedicated **Outbound Function within the Connect Team**, designed to drive new business opportunities, increase valuations, and enhance client engagement.

**Role Overview**

As an **Outbound Specialist**, you will be responsible for proactively reaching out to landlords, vendors, and applicants to **generate valuations, upgrade landlords to our managed services, and promote Financial Services and Conveyancing sign-ups**. You will also play a key role in **booking valuation appointments for valuers** and **passing leads to the Financial Services and Conveyancing teams**.

This is an excellent opportunity for a confident, target-driven individual who enjoys structured processes, meaningful client conversations, and delivering measurable results.

**Key Responsibilities**
- **Lead Generation & Business Growth**:
- Contact landlords, vendors, and applicants to **secure valuations and upgrade landlord services**.
- Promote **Financial Services and Conveyancing sign-ups**, passing leads to the appropriate teams.
- Book **valuation appointments for valuers** and ensure smooth handovers.
- **Customer Engagement**:
- Conduct **service calls** to existing clients, ensuring they are informed about our latest offerings and market trends.
- **Prospecting & Data Utilisation**:
- Work with both warm and cold leads, including landlords and vendors with properties to sell or let (on and off the market).
- **Process-Driven Approach**:
- Follow structured **scripts and set processes** to maintain a consistent, professional approach.
- **CRM & Data Management**:
- Accurately **update Reapit** with call notes, lead status, and key details after every conversation.
- **Performance & KPIs**:
- Achieve and exceed **targets for call volume, appointments booked, conversion rates, and revenue contribution**.

**Key Skills & Attributes**
- **Strong Communicator**: Confident and persuasive on the phone, with the ability to build rapport quickly.
- **Sales & Customer-Oriented**: Target-driven and motivated by results.
- **Resilient & Proactive**: Thrives in a fast-paced, high-performance environment.
- **Process-Oriented**: Comfortable following scripts and structured workflows while maintaining a natural and engaging approach.
- **Tech-Savvy**: Familiar with CRM systems like Reapit (or willing to learn).
- **Team Player**: Works effectively with **Lettings, Sales, Valuers, and Financial Services teams** to maximise opportunities.

**What We Offer**
- Competitive **fixed salary**, with a planned **future commission structure**.
- Career progression within a **growing department and company**.
- Comprehensive **training and onboarding** to ensure success.
- A dynamic, supportive, and results-driven team environment.

**Career Growth**

As the **Outbound Function and Connect Team continue to expand**, team members will have opportunities for **leadership roles, specialist positions, and potential progression into Lettings or Sales.**

**How to Apply**:


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