User Researcher

1 week ago

London, United Kingdom Public Sector Resourcing Full time

**User Researcher**

**Contract Term: 12 Months**

**Contracting Authority: Home Office**

**Location: Hybrid working with Occasional Travel**

**As a User Researcher your main responsibilities would be to**:

- Support the planning and design of high-quality digital services, based on user needs and sets of related stories in accordance with Home Office design standards whilst maintaining and developing assured research practices, building user-centred practices and delivery patterns to support user research as required.
- Plan, advise and support user-centred design initiatives providing expertise in user experience and leading on the implementation of user research ensuring alignment with wider strategic research activities to inform service propositions, decision making and support the creation of new digital user focused products and services.
- Identify opportunities to improve system robustness, resilience and stability helping team members identify ways to improve services and user journeys by simplifying complex experiences and improving content within interactive services.
- Collaborate across multi-disciplinary teams including architecture, security, developers and product management to understand what needs to be built, conducting quality assurance, peer review/critiques, fact checking and accessible design reviews as required.
- Drive the creation of high-quality user research artefacts for service design, including personas, experience models, and reports from qualitative and quantitative user research by analysing and evaluating data from differing sources identifying pros, cons and risks in order to make well considered decisions.

**Essential Criteria**:

- Experienced in the planning of research scope for projects, providing design and conduct user research - both qualitative and quantitative within a complex enterprise environment whilst considering, planning for and supporting assisted digital and accessibility requirements
- Experience of working within multidisciplinary teams within a collaborative agile environment with the ability to maintain effective performance in complex and challenging circumstances.
- Proven stakeholder manager, communicator and relationship manager experienced building, developing understanding and supporting user-centred design and managing expectations and deliverables for tech and non-tech audiences.- Please be aware that this role can only be worked within the UK and not Overseas._

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