User Researcher

**About the job you're considering**: **We are looking to fill a number of mid and senior level user research roles.** **Hybrid working** **The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home. You will be unable to work at home 100% of the time and will be expected to work from a Capgemini office a minimum of 2-days a week, and willing to travel as required by the role.** **Your role**: **The services we co-create are often transformational - the solution may not be obvious and the landscape is complex, so we are looking for individuals who can make sense where there is very little framework or direction.** - **You will help the team understand the value of user research and ensure that they feel a shared ownership of the research output.**: - **Work with Service and Product Managers to devise appropriate research strategies to generate focused insights they need to inform service development.**: - **Develop user recruitment briefs with due consideration for all types of users including those who experience barriers to using your service.**: - **Plan, design and conduct research to test new service ideas (including interviews to probe context and needs, user requirements gathering, early-stage concept and prototype testing, guerrilla research and usability testing sessions).**: - **Design, script and analyse quantitative surveys, manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping.**: - **Present findings, recommendations and customer insights to senior decision makers. Help deliver a consistent user experience across a broad range of digital products and services.**: - **Contribute to the continuous development and enhancement of products and services. Mentor junior User Researchers where necessary and participate in the wider user research community, building relationships with other User Researchers and identifying best practices we can adopt. **Your skills and experience**: **You will have extensive knowledge and proven experience of**: - **Human Factors and User Centred Design** - **Planning research, creating research plans, segmenting user populations, recruiting representative and valid samples and ensuring recruitment is inclusive.** - **Familiar with managing, executing and analysing a range of human-focused research methods, e.g. usability testing, interviews, surveys, workshops** - **Able to select the appropriate method for the context** - **Review analytical data to identify users’ behaviours and areas of concern** - **Identifying user needs and explaining these to decision makers** - **Being a persuasive advocate for users, including those with accessibility requirements or potential barriers** - **Acting as a mentor for other User Researchers and well as experience of line managing others.** - **Developing design personas** - **Experience of research in government contexts** - **Experience of GDS assurance events** - **Working in an agile development environment with designers, Perforance Analysts, business analysts and developers to create new digital products and services** - **Exploring hypotheses using methods such as A/B testing** - **Recognised expert across UX, and capable of leading research for a programme of work** - **Able to respond to any escalations/ provide support with challenging stakeholders** - **Able to contribute to service assessment sessions, and lead these as required **Desirable** - **Expertise in, or the ability to lead user research projects and activities** - **Experience of leading design sessions and integrating diverse perspectives** - **Understand the strategic context of your work and how it aligns with broader project goals.** - **Experience of working in other sectors** - **Consultancy experience and demonstrable experience of opening-up new account spaces** - **Multi-disciplinary design skills set **Qualifications** - **User research related degree, or a related field or equivalent experience.** - **Relevant professional certifications or equivalent experience **Your security clearance**: **To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.** **To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.** **Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.** **What does "Get the Future You Want" mean for you**: **We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.** **You will be empowered to explore, innovate, and progress. Y