User Researcher

2 weeks ago

London, United Kingdom Amber Labs Full time

**The Company**

We are a specialist Data and Digital Transformation consultancy focused on supporting our clients in successfully delivering on their digital transformation programmes. Our aim is to ensure we deliver value from our client's data using innovative approaches that improve their data capabilities, analytics and data governance.

**The Role**

User researchers are key figures in service teams. They help service teams build a deep understanding of their users so they can design and deliver the services that their users need.

They support service managers by generating new and useful user insights, and work closely with designers, analysts and developers to iteratively improve services for users.

As a user researcher you will be experienced in using a variety of user research methods to reveal actionable insights.

You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence

**Key Responsibilities**
- To engage with the prospective end user community and ensure our solution is fit for purpose and forward plans are aligned with expectations
- The User Researcher will plan, run and analyse research sessions, helping set project direction
- They will gather, analyse and articulate insight to foster a deep and empathetic understanding of people's behaviours and needs. They will work closely with product owners, designers, developers and others to turn research insight into actionable outcomes, giving confidence in design decisions that measurably improve the user experience
- Working with lead user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service
- Fostering a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
- Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services
- Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service
- Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users

**Key Skills**
- User-centered design
- Human-computer interaction
- User testing and analysis
- Information architecture
- Interviewing, Usability, Surveys
- Agile, multidisciplinary collaboration, including Stakeholder management
- Proven experience introducing and establishing user research practices in an organisation.
- Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services
- Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods
- Knows how to involve their team in analysis and synthesis. Can present clear findings that colleagues can understand and us
- Demonstrable knowledge, experience in and passion for user centred design practices for web, service or software development
- Can work with colleagues to include many kinds of users in appropriate research activities

**Interested?

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