Administration & Scheduling Assistant

5 days ago

Warrington, United Kingdom Specsavers Full time

**Role: Domiciliary Clinical Co-ordinator**

**Location: Offices will be based in the Birchwood area which has excellent access for M6 and M62 and for public transport links**

**Salary up to £25,000 per annum depending on experience (bonus/benefit potential as the business grows)**

**Hours of work: between the hours of 8am and 6pm, Monday to Friday**

**Contract: Permanent 37.5 hrs/week.**

**Experience: Must have previous optical experience**

**Perhaps you are in retail at Optical Assistant, Supervisor or Assistant Manager level and want to stay in optics, but are yearning for something a little diferent with the added benefit of working Monday to Friday**

As a Domiciliary Clinical Co-ordinator, you have a direct impact on our customers, your peers, and the business. This is not just another administration role, it’s so much more than that. You will be the eyes and ears for Charlotte and Jonny.

You will not only co-ordinate our clinics efficiently across the region, but you will communicate regularly internally and externally to ensure we maximise our booking system. Our patients mean the world to us, so you need to be able to manage the customer journey on a professional but warm and friendly level. Your optical experience is crucial, allowing you to communicate confidently with our patients and their families about their eyecare needs.

You must also be very organised and be able to work in a reactive environment. This dynamic role includes tasks from direct customer care and appointment booking, overseeing spectacle orders from processing to delivery, to liaising with third parties to ensure a smooth patient journey.

Excellent PC skills are a must as you will be adding to our existing client bases regularly and ensuring patient files are up to date with the most recent correspondence.

**About Specsavers Home Visits**

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our office staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated home visits staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every Home Visit.

**Interviews will take place locally and may be via Microsoft Teams or Face to Face. **Start dates are anticipated as mid-September **.

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