Customer Technical Support Advisor

2 weeks ago

StokeonTrent, United Kingdom bet365 Full time

**Overview**:
**Operations**:
**Full Time**:
**Closes 30/06/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 30/06/23**:
**Who we are looking for**:
As a Customer Technical Support Advisor, you will be logical and methodical in your approach to our customer queries, as well as being decisive in your decision-making.

Changes are made to the content and functionality of our website, as an Advisor you will play an integral part in testing these changes. You will be responsible for investigating if an issue is isolated or widespread and subsequently raising your findings via the correct channels.

Full training will be provided for successful applicants. This position is offered on a full time basis requiring a flexible approach, working any five days from seven including evenings and weekends.

We offer a competitive salary, career progression, generous bonus scheme and a wide range of other benefits.

This role is eligible for inclusion in the Company’s hybrid working policy where you will have the option to work up to three days from home.

Successful applicants will need to provide proof of eligibility to work in the UK.

**Preferred skills and experience**:

- Strong drive to succeed.- Keen eye for detail to investigate and test issues.- Logical approach to problem solving.- Ability and enthusiasm to learn new skills.- Excellent written and verbal communication skills.- Self-motivation with the ability to manage own workload.**Main Responsibilities**:

- Providing excellent service by resolving customer’s technical issues affecting our products and services.- Carrying out proactive testing to ensure products are working as expected- Completing reactive testing to replicate customer issues and determine the impact.- Investigating, identifying and documenting customer and operational issues raised as a result of customer contact or in-house testing.**Want to become part of the team?**:
**The benefits of working with us**:
**Bonus Schemes**:
**Recognition for your performance and hard work.**:
**Company Pension**:
**Preparing you for later life with a top pension.**:
**Employee Assistance Programme**:
**Supporting the wellbeing of you and your family.**:
**Eye Care**:
**In a digital world, we help take care of your vision.**:
**Stoke-on-Trent**:
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

**Our location**:

- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

**What we get up to**:
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

**Some location benefits**:
**On-Site Restaurant**:
**Tea and Coffee Service**:
**Great Commuter Links**:
**Company Leisure Facility**:

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